Client Relationship Assistant — Banking & Growth

DBS Bank; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

DBS Bank in Hong Kong seeks a Customer Service professional within its Consumer Banking Group. You will assist Relationship Managers, engage with clients, and support seamless service delivery across banking products. A focus on accuracy, communication, and proactive problem solving is essential.

The role emphasizes collaboration with internal teams, maintaining client records, and contributing to process improvements, with opportunities to grow within a leading Asian bank.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably banking or financial services.
• Excellent communication and interpersonal skills.
• Ability to interact with clients from diverse backgrounds.
• Strong problem-solving and analytical abilities.

Responsibilities

• Provide exceptional customer service to a diverse portfolio of clients.
• Assist Relationship Managers in managing client relationships, meetings, reports and inquiries.
• Collaborate with bank teams to ensure seamless service delivery and issue resolution.
• Proactively identify opportunities to cross-sell and upsell products and services.
• Maintain accurate client records and documentation.
• Contribute to process improvements to enhance the client experience.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Tools

Banking software

Job description

DBS Bank in Hong Kong seeks a Customer Service professional within its Consumer Banking Group. You will assist Relationship Managers, engage with clients, and support seamless service delivery across banking products. A focus on accuracy, communication, and proactive problem solving is essential.

The role emphasizes collaboration with internal teams, maintaining client records, and contributing to process improvements, with opportunities to grow within a leading Asian bank.