Banking Client Relations Specialist

DBS Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

DBS Bank (Hong Kong) Limited in Hong Kong is seeking a Customer Service professional to support a diversified client portfolio at The Center. You will assist Relationship Managers, prepare client reports, and respond to inquiries, ensuring efficient service delivery.

Ideal candidates have at least 2 years in customer-facing roles within financial services, strong communication skills, and proficiency with banking software.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in banking or financial services.
• Strong communication and interpersonal skills with diverse clients.
• Excellent problem-solving and analytical abilities to assess client needs.
• Proficient in using relevant banking software and digital tools.
• Able to work independently and as part of a team with attention to detail.
• Commitment to delivering exceptional customer service and supporting bank growth.

Responsibilities

• Provide exceptional customer service and support to a diverse portfolio of clients.
• Assist Relationship Managers in managing client relationships, meetings, reports, and inquiries.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.
• Proactively identify opportunities to cross-sell and upsell relevant products.
• Maintain accurate client records and documentation.
• Contribute to process improvements to enhance the client experience.

Skills

Customer service

Communication

Problem solving

Banking software

Education

Bachelor's degree

Tools

Banking software

Job description

DBS Bank (Hong Kong) Limited in Hong Kong is seeking a Customer Service professional to support a diversified client portfolio at The Center. You will assist Relationship Managers, prepare client reports, and respond to inquiries, ensuring efficient service delivery.

Ideal candidates have at least 2 years in customer-facing roles within financial services, strong communication skills, and proficiency with banking software.