Corporate Banking Client Services Analyst

DBS Bank; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

DBS Bank in Hong Kong seeks a Customer Service professional to provide exceptional support to corporate banking clients. You will onboard and maintain client accounts, ensure seamless transactions and uphold bank policies.

Collaboration with cross-functional teams and proactive process improvements are key responsibilities. The role demands strong communication, data analysis, and a client-focused mindset in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in a client-facing role within the banking or financial services industry.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Proficient in data analysis and problem-solving, with a keen eye for detail.
• Adaptable and flexible, with the ability to work in a fast-paced, dynamic environment.
• Collaborative mindset and a team player, with a willingness to contribute to cross-functional initiatives.
• Commitment to providing exceptional client service and a passion for continuous improvement.
• Fluent in English, Cantonese and Putonghua

Responsibilities

• Provide exceptional client service and support to a diverse portfolio of corporate banking clients
• Assist in the onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies
• Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience
• Proactively identify opportunities to improve processes and streamline client interactions
• Contribute to the development and implementation of client-centric initiatives and strategies
• Maintain accurate and up-to-date client records and documentation

Skills

Client service

Communication

Data analysis

Problem-solving

Teamwork

Detail-oriented

Adaptability

Job description

DBS Bank in Hong Kong seeks a Customer Service professional to provide exceptional support to corporate banking clients. You will onboard and maintain client accounts, ensure seamless transactions and uphold bank policies.

Collaboration with cross-functional teams and proactive process improvements are key responsibilities. The role demands strong communication, data analysis, and a client-focused mindset in a fast-paced environment.