Assistant Relationship Manager Floater, Private Banking

DBS Bank; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

DBS Bank in Hong Kong seeks a Customer Service professional within its Consumer Banking Group. You will assist Relationship Managers, engage with clients, and support seamless service delivery across banking products. A focus on accuracy, communication, and proactive problem solving is essential.

The role emphasizes collaboration with internal teams, maintaining client records, and contributing to process improvements, with opportunities to grow within a leading Asian bank.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably banking or financial services.
• Excellent communication and interpersonal skills.
• Ability to interact with clients from diverse backgrounds.
• Strong problem-solving and analytical abilities.

Responsibilities

• Provide exceptional customer service to a diverse portfolio of clients.
• Assist Relationship Managers in managing client relationships, meetings, reports and inquiries.
• Collaborate with bank teams to ensure seamless service delivery and issue resolution.
• Proactively identify opportunities to cross-sell and upsell products and services.
• Maintain accurate client records and documentation.
• Contribute to process improvements to enhance the client experience.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Tools

Banking software

Job description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service and support to a diverse portfolio of clients, ensuring their financial needs are met efficiently and effectively
• Assist Relationship Managers in managing client relationships, including conducting client meetings, preparing reports, and addressing inquiries
• Collaborate with various teams within the bank to ensure seamless service delivery and problem resolution for clients
• Proactively identify opportunities to cross-sell and up-sell relevant products and services to clients
• Maintain accurate and up-to-date client records and documentation
• Contribute to the development and implementation of process improvements to enhance the overall client experience

Requirements

• Minimum 2 years of experience in a customer-facing role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Proficient in the use of relevant banking and financial software applications
• Ability to work independently and as part of a team, with a strong attention to detail
• Commitment to providing exceptional customer service and a desire to contribute to the growth and success of the organization

Location: The Center Job: Customer Service Schedule: Regular Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.