Senior Client Services Specialist

Shanxi Securities International Financial Holdings Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

Shanxi Securities International Financial Holdings Limited is seeking a Senior Associate / Associate in Customer Service in Hong Kong. The role involves handling daily client on-boarding processes and maintaining client records. Candidates must possess a Bachelor's degree and have a minimum of 5 years of customer service experience, preferably in financial institutions.

The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and good command of English and Chinese. Proficiency in MS Word, Excel, and PowerPoint is essential.

Qualifications

• Bachelor’s degree or above in related disciplines.
• Min. 5 years of experience in Customer Service.
• Good telephone manner and effective interpersonal skills.

Responsibilities

• Handle daily client on-boarding process.
• Maintain client records and database.
• Collaborate with internal departments for customer resolution.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

Negotiation skills

Detail-oriented

Typing skills (Chinese & English)

Education

Bachelor's degree or above

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Shanxi Securities International Financial Holdings Limited is seeking a Senior Associate / Associate in Customer Service in Hong Kong. The role involves handling daily client on-boarding processes and maintaining client records. Candidates must possess a Bachelor's degree and have a minimum of 5 years of customer service experience, preferably in financial institutions.

The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and good command of English and Chinese. Proficiency in MS Word, Excel, and PowerPoint is essential.