Service Delivery Representative

DFIN; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Shift allowance

Weekend allowance

Job summary

Donnelley Financial Solutions in Hong Kong is seeking a Service Delivery Representative to act as the key liaison between clients and production teams, ensuring smooth communication, timely delivery, and high service quality. This entry-level role welcomes fresh graduates and supports a fast-paced, client-focused environment.

You will coordinate activities, document communications, and escalate risks while providing professional, bilingual support in English, Mandarin, and Cantonese, including

Qualifications

• Fresh graduates are welcome.
• Excellent written and spoken English, Mandarin, and Cantonese.

Responsibilities

• Serve as the primary client contact, building strong, long-term relationships through professional and responsive service.
• Coordinate day-to-day project activities, including managing timelines, monitoring progress, and ensuring deliverables meet quality and client standards.
• Facilitate clear communication across internal teams and ensure smooth handovers during shift transitions.
• Accurately document all client communications and ensure information is properly relayed to relevant teams.
• Identify potential risks, issues, or delays early and elevate appropriately to minimize impact on the client.
• Maintain high levels of accuracy, professionalism, and service quality in a fast-paced environment.
• Demonstrate flexibility to support peak workloads, urgent requests, and time-sensitive deliverables.

Skills

Strong communication

Interpersonal skills

Detail oriented

Multitasking

Office software

Tools

Microsoft Office

Job description

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction.

In 2026, DFIN was named #1 on the 2026 Top 100 Global Most Loved Workplaces® by Best Practice Institute. We have also been recognized as one of America’s Most Loved Workplaces® for five consecutive years and a Built In Best Place to Work for six years, reflecting our continued commitment to supporting employees’ total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN – because being YOU thrives here.

Summary:

As a Service Delivery Representative, you will act as the key liaison between clients and our production teams, ensuring smooth communication, timely project delivery, and exceptional service. This role is ideal for individuals starting their careers or those with up to one year of customer service experience who are eager to grow in a fast-paced, client-focused environment.

Responsibilities:

• Serve as the primary client contact, building strong, long-term relationships through professional and responsive service.
• Coordinate day-to-day project activities, including managing timelines, monitoring progress, and ensuring deliverables meet quality and client standards.
• Facilitate clear communication across internal teams and ensure smooth handovers during shift transitions.
• Accurately document all client communications and ensure information is properly relayed to relevant teams.
• Identify potential risks, issues, or delays early and elevate appropriately to minimize impact on the client.
• Maintain high levels of accuracy, professionalism, and service quality in a fast-paced environment.
• Demonstrate flexibility to support peak workloads, urgent requests, and time-sensitive deliverables.

Qualifications:

• Fresh graduates are welcome
• Strong communication and interpersonal skills with the ability to collaborate effectively in a team environment.
• Highly detail-oriented with strong organizational and multitasking abilities.
• Proficient in written and spoken English, Mandarin, and Cantonese.
• Resilient and adaptable, able to thrive in fast-paced and high-pressure settings; proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Willing to work shift schedules, including overnight duties (shift allowance provided).
• Willing to work weekends and public holidays as required by service needs.

It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to @dfinsolutions.com .