Associate Director, Client Experience Orchestration

Standard Chartered Bank; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Standard Chartered Bank in Hong Kong is seeking a Client Management professional to orchestrate end-to-end processes across the client journey, ensuring seamless delivery and exceptional service. You will engage clients throughout the process, manage portfolios, and align with CIB priorities while driving improvements to deliver ready-to-transact outcomes for both simple and complex cases.

Requirements include a Bachelor’s degree, strong stakeholder influence, multilingual English, Cantonese and

Qualifications

• Bachelor degree or above required.
• Ability to influence stakeholders across value chain and deliver exceptional client service.
• Ability to engage and build rapport with clients.
• Fluent English, Cantonese and Mandarin writing and presenting skills.
• Problem solver capable of progressing despite blockages.

Responsibilities

• Perform end-to-end orchestration across all processes and services managed by Client Management.
• Engage clients throughout the process, ensuring seamless delivery and client experience.
• Proactively manage the client account across journeys to ensure client service and relationship health.
• Own and drive execution of processes, working with stakeholders and value chain to deliver ready-to-transact outcomes.
• Support the Business on the client portfolio to ensure strong delivery execution.
• Ensure alignment between CIB business and Client Management with regular engagement on priorities and gaps.
• Drive continuous improvement of operational efficiency and process consistency.

Skills

Stakeholder influence

Client relationship management

Multilingual communication

Process orchestration

Problem solving

Education

Bachelor's degree

Job description

Standard Chartered Bank in Hong Kong is seeking a Client Management professional to orchestrate end-to-end processes across the client journey, ensuring seamless delivery and exceptional service. You will engage clients throughout the process, manage portfolios, and align with CIB priorities while driving improvements to deliver ready-to-transact outcomes for both simple and complex cases.

Requirements include a Bachelor’s degree, strong stakeholder influence, multilingual English, Cantonese and