CLIENT DEVELOPMENT EXECUTIVE

JP04 Richemont Japan LLC; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Van Cleef & Arpels in Hong Kong leads CRM-driven campaigns across Hong Kong & Macau. The role supports the Assistant Client Development Manager by managing CRM calendars, segment targeting, and localization of campaign assets, with a focus on clienteling and BI-driven insights.

The ideal candidate will have CRM experience, strong Excel/PowerPoint skills, and fluency in English, Cantonese and Mandarin to liaise with HQ and regional teams. A dynamic luxury retail environment awaits.

Qualifications

• Hands-on experience with CRM and BI tools; strong Excel and PowerPoint skills.
• Fluent in English, Cantonese and Mandarin.

Responsibilities

• Support campaign planning for HK & Macau by consolidating HQ and regional requirements into a CRM calendar.
• Prepare targeting lists and segments, build, test, schedule and deploy campaigns in Salesforce Marketing Cloud.
• Localize campaign assets for HK & Macau, including translations, templates and calls to action.
• Assist with training preparation, onboarding, and support materials for clienteling and digital apps.
• Maintain client-data quality through cleansing, de-duplication and account merging.
• Monitor KPIs and prepare weekly/monthly reports, highlighting trends and corrective actions.
• Share local learnings and best practices with the local team.

Skills

CRM

Excel

PowerPoint

Power BI

Tools

Salesforce Marketing Cloud

Business Intelligence tools

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have working experience in CRM; retail experience would be a plus.

You are proficient in Excel and PowerPoint, with Power BI skills considered an advantage, and have hands‑on experience with CRM and business intelligence tools.

You gather and analyze relevant information to understand the context, identify key issues, and recognize opportunities.

You propose practical solutions with a clear understanding of their impact on revenue, cost, and other relevant metrics.

You are fluent in English, Cantonese and Mandarin.

What are we expecting from you?

Reporting to the Assistant Client Development Manager, Hong Kong & Macau. You will be responsible for:

• Support the Assistant Manager in maintaining the Hong Kong and Macau contact plan by consolidating HQ and regional campaign requirements, local marketing activations and retail feedback into an executable CRM calendar.
• Prepare targeting lists and segments, and build, test, schedule and deploy campaigns in Salesforce Marketing Cloud in line with HQ guidelines, local rules, consent requirements and client-development priorities.
• Localize campaign assets for Hong Kong and Macau, including translations, templates, boutique details and calls to action, and ensure boutiques receive complete and usable campaign toolboxes.
• Support the rollout and adoption of clienteling and related digital applications by adapting user guides, FAQs and support materials, assisting with training preparation, and following up on onboarding, user feedback and technical issues.
• Maintain client-data quality through cleansing, de‑duplication, account merging and regular data checks, and promptly escape local opportunities or issues to the Assistant Manager.
• Monitor campaign delivery, engagement, conversion and clienteling KPIs; prepare weekly and monthly reports; consolidate boutique and market feedback; and highlight trends, risks and immediate corrective actions.
• Monitor competitor campaigns, clienteling initiatives and relevant market practices, and share practical local learnings, test ideas and best practices with the local team.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.