CLIENT DEVELOPMENT EXECUTIVE

Richemont; Hong Kong; On-site; HKD 520,000 - 850,000; Full time

Job summary

Van Cleef & Arpels in Hong Kong & Macau is seeking a CRM and BI oriented professional to drive local client development. You will consolidate HQ and regional campaigns, build targeted lists, and deploy campaigns in Salesforce Marketing Cloud following HQ guidelines and local rules.

You will localize assets for HK/Macau, support rollout of clienteling tools, maintain data quality, and monitor KPIs with weekly and monthly reports. Fluency in English, Cantonese and Mandarin is required.

Qualifications

• CRM experience in client development or marketing.
• Proficiency in Excel and PowerPoint; Power BI advantageous.
• Fluent in English, Cantonese and Mandarin.

Responsibilities

• Support the Assistant Manager in consolidating HQ and regional campaign requirements into an executable CRM calendar.
• Prepare targeting lists, build, test, schedule and deploy campaigns in Salesforce Marketing Cloud in line with guidelines and local rules.
• Localize campaign assets for Hong Kong and Macau, including translations and templates.
• Support rollout of clienteling and digital applications, assist with training and onboarding.
• Maintain client-data quality through cleansing, de-duplication and regular data checks.
• Monitor campaign delivery and KPIs; prepare weekly and monthly reports and share market learnings.
• Monitor competitor campaigns and share practical local learnings with the local team.

Skills

CRM experience

Excel

PowerPoint

Power BI

Data analysis

Tools

Salesforce Marketing Cloud

Job description

Are you a good match?

You have working experience in CRM; retail experience would be a plus.

You are proficient in Excel and PowerPoint, with Power BI skills considered an advantage, and have hands-on experience with CRM and business intelligence tools.

You gather and analyze relevant information to understand the context, identify key issues, and recognize opportunities.

You propose practical solutions with a clear understanding of their impact on revenue, cost, and other relevant metrics.

You are fluent in English, Cantonese and Mandarin.

What are we expecting from you?

Reporting to the Assistant Client Development Manager, Hong Kong & Macau. You will be responsible for:

• Support the Assistant Manager in maintaining the Hong Kong and Macau contact plan by consolidating HQ and regional campaign requirements, local marketing activations and retail feedback into an executable CRM calendar.
• Prepare targeting lists and segments, and build, test, schedule and deploy campaigns in Salesforce Marketing Cloud in line with HQ guidelines, local rules, consent requirements and client-development priorities.
• Localize campaign assets for Hong Kong and Macau, including translations, templates, boutique details and calls to action, and ensure boutiques receive complete and usable campaign toolboxes.
• Support the rollout and adoption of clienteling and related digital applications by adapting user guides, FAQs and support materials, assisting with training preparation, and following up on onboarding, user feedback and technical issues.
• Maintain client-data quality through cleansing, de-duplication, account merging and regular data checks, and promptly upscale local opportunities or issues to the Assistant Manager.
• Monitor campaign delivery, engagement, conversion and clienteling KPIs; prepare weekly and monthly reports; consolidate boutique and market feedback; and highlight trends, risks and immediate corrective actions.
• Monitor competitor campaigns, clienteling initiatives and relevant market practices, and share practical local learnings, test ideas and best practices with the local team.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.