Luxury Boutique Client Advisor — Horology & Service

Breitling China Limited; Hong Kong Island; On-site; HKD 201,000 - 312,000; Full time

Job summary

Breitling China Limited is seeking a Client Advisor for our Hong Kong Boutique to drive turnover and uphold the luxury brand experience. You will maintain store presentation, manage daily operations, and build a loyal customer base by delivering exceptional service.

You will develop product knowledge, participate in events, and contribute to the Breitling heritage narrative with customers in a premium retail environment.

Qualifications

• Experience in luxury retail and delivering service at premium brands.
• Ability to engage customers and build relationships in a high-end boutique.
• Knowledge of Breitling products and horology is a plus.

Responsibilities

• Achieve monthly and yearly turnover and KPI targets set by the Boutique Manager.
• Maintain decoration of the Boutique and display of merchandises in accordance with visual directives.
• Maintain the Boutique in perfect condition.
• Perform the Boutique daily operations.
• Reorder merchandises and customer orders.
• Acquire knowledge of the products and their availability, technical particularities on horology, the Breitling history, competitors in luxury industry, and share his/her knowledge with the customers.
• Deliver Company’s customer service standards and co-develop the customer database.
• Attend and assist in customer events.
• Respond to customer complaints and comments.

Skills

Customer service

Visual merchandising

Retail sales

Product knowledge

Job description

Breitling China Limited is seeking a Client Advisor for our Hong Kong Boutique to drive turnover and uphold the luxury brand experience. You will maintain store presentation, manage daily operations, and build a loyal customer base by delivering exceptional service.

You will develop product knowledge, participate in events, and contribute to the Breitling heritage narrative with customers in a premium retail environment.