Chubb Life HK - Assistant Manager, Policyowners Service

Chubb External; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Chubb External is seeking a detail-oriented policy administration professional in Hong Kong to support policy alterations, ensure timely execution, and assist in daily operations.

The role involves handling inquiries from distributors and internal teams, supporting ad hoc projects (requirements, test plans, UAT), and ensuring quality assurance across processes within the company guidelines.

Responsibilities

• Process policy alterations according to policyowners' instructions within the time frame predefined by the company
• Support ad hoc projects, including preparing user requirements and test plans, and conducting user-acceptance testing (UAT)
• Assist in daily operation monitoring and quality assurance checking
• Handle enquiries from distributors and internal departments
• Handle group life administration matters such as member movement and renewal arrangement

Job description

• Process policy alternations according to policyowners' instructions within the time frame predefined by the company
• Support / assist in ad hoc project(s), if assigned, including preparation of user requirement and test plan, conducting user-acceptance test (UAT), etc.
• Assist in daily operation monitoring and quality assurance checking
• Handle enquiries from distributors and internal departments
• Handle group life administration matters such as member movement and renewal arrangement