Chubb Life HK - Officer, Customer Experience

Chubb Life; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Chubb Life in Hong Kong is seeking a capable service professional to handle enquiries from distributors and customers, delivering one-stop service on procedures, payments, and case progress. The role focuses on accurate guidance and timely resolutions to improve customer experience.

Applicants should have a university degree with 2+ years in financial or insurance servicing, strong bilingual communication in English and Chinese, and the potential to obtain IIQE licenses.

Qualifications

• University graduate or matriculated with 2+ years in financial/insurance servicing.
• Proficient in written English and Chinese; fluent in spoken English, Cantonese and Mandarin.
• IIQE (Paper 1, 3 and 5) license holder preferred.
• Good communication and problem solving skills.
• Able to work under pressure.

Responsibilities

• To handle enquiries from distributors and customers.
• To provide one-stop service and solutions to distributors and customers in relation to procedure, payment, administration guidelines and case progress, etc.
• To provide recommendations in process review / revamp to streamline the workflow / procedures for efficiency gain.
• To assist in ad hoc projects as assigned.

Skills

Communication

Problem solving

English (written)

English (spoken)

Chinese (written)

Cantonese

Mandarin

Education

Bachelor's degree

Job description

• To handle enquiries from distributors and customers
• To provide one-stop service and solutions to distributors and customers in relation to procedure, payment, administration guidelines and case progress, etc.
• To provide recommendations in process review / revamp to streamline the workflow / procedures for efficiency gain
• To assist in ad hoc projects as assigned

Job Description

• To handle enquiries from distributors and customers
• To provide one-stop service and solutions to distributors and customers in relation to procedure, payment, administration guidelines and case progress, etc.
• To provide recommendations in process review / revamp to streamline the workflow / procedures for efficiency gain
• To assist in ad hoc projects as assigned

Qualifications

• University graduate preferred or matriculated with 2 years or more relevant experience in financial or insurance industries, preferably with frontline servicing exposure
• Proficiency in written English and Chinese, and fluent in spoken English, Cantonese and Mandarin
• IIQE (Paper 1, 3 and 5) license holder preferred
• Good communication and problem solving skill
• Able to work under pressure