Chubb Life HK - Case Manager, Case Management

Chubb Insurance Hong Kong; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Chubb Insurance Hong Kong is seeking a professional to act as the primary contact point for servicing support to brokerage and partnership channels, ensuring queries and concerns are addressed promptly and effectively.

You will assist in refining and enhancing the servicing framework model to support distribution channels, including servicing and administration procedures and workflows, and participate in service enhancement initiatives and projects.

Responsibilities

• Act as the primary contact point for servicing support to brokerage / partnership channels, to ensure that the queries / concerns are addressed timely and effectively.
• Assist in refining and enhancing the servicing framework model to support distribution channels, including but not limited to servicing and administration procedures and workflows
• Participant in service enhancement initiatives / projects

Job description

• Act as the primary contact point for servicing support to brokerage / partnership channels, to ensure that the queries / concerns are addressed timely and effectively.
• Assist in refining and enhancing the servicing framework model to support distribution channels, including but not limited to servicing and administration procedures and workflows
• Participant in service enhancement initiatives / projects