Catering Sales Manager

Four Seasons Hotel Hong Kong; Hong Kong; On-site; HKD 260,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Complimentary accommodation

Complimentary employee meals

Public holidays

Job summary

Four Seasons Hotel Hong Kong is seeking an experienced Catering Sales professional to proactively prospect, solicit, and book catering business from multiple sources. You will respond quickly to inquiries, collaborate with Sales & Catering teams, and conduct site tours to maximize revenue.

You will negotiate terms, maintain client relationships, and drive annual sales goals in a dynamic luxury hotel environment.

Qualifications

• 3–5 years of catering sales experience
• Strong selling, communication and interpersonal skills
• High level of creativity
• Excellent reading, writing and oral proficiency in English

Responsibilities

• Prospect, solicit and book catering business from all lead sources
• Respond promptly to inquiries by phone, email and walk-ins
• Collaborate with Sales and Catering teams to optimize function-space usage and revenue
• Conduct site tours for prospective clients and planners
• Negotiate rates, terms and services to maximize revenue and client satisfaction
• Build relationships with clients and entertain as appropriate
• Prepare monthly catering booking and pacing reports
• Meet or exceed annual catering sales booking goals
• Know hotel event spaces, capacities and market competitors
• Review function-room setups with Banquet Manager and Head Houseman
• Contribute ideas to annual catering marketing plan and budget
• Develop targeted sales initiatives to grow volume and profit
• Respond to hotel emergencies calmly and effectively
• Perform additional tasks as assigned by management

Skills

English proficiency

Catering sales

Sales skills

Creativity

Job description

About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and fully engaged, highly effective employees make this truly one of the great hotels of the world.

What you will do:

• Proactively prospect, solicit, and book catering business from all lead sources (inbound, outbound, RFP sites, planners, direct clients, etc.).
• Respond promptly and professionally to all phone, email, and walk-in catering inquiries.
• Collaborate with the Sales and Catering teams to optimize function-space usage and maximize total revenue.
• Conduct engaging site tours for prospective clients, meeting planners, and wedding couples.
• Skillfully negotiate rates, terms, and services to achieve the highest possible revenue and profit while meeting client expectations.
• Confidently entertain and build relationships with clients as appropriate.
• Immediately escape any issues or unusual situations to the Director of Catering for quick resolution.
• Prepare and submit accurate monthly catering booking and pacing reports.
• Meet or exceed annual personal catering sales booking goals.
• Possess in-depth knowledge of the hotel’s event spaces, capacities, and the competitive market.
• Review all function-room setups and special requirements with the Banquet Manager and Head Houseman.
• Thoroughly proof and approve all Banquet Event Orders (BEOs), resumes, and daily/weekly event sheets for content and accuracy.
• Contribute ideas and feedback to the annual catering marketing plan and budget.
• Develop and implement targeted sales initiatives and projects to grow volume and profit in assigned markets.
• Respond calmly and appropriately to any hotel emergency or safety situation.
• Perform additional tasks and projects as assigned by management

What you bring:

• Excellent reading, writing, and oral proficiency in the English language.
• 3 - 5 years of previous catering sales
• Strong selling, communication and interpersonal skills
• High level of creativity

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Employee Meals
• Public Holidays

Schedule & hours:

5-Days work

This is a full-time position