Concierge Officer

Four Seasons Hotel Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary & Benefits

Excellent Training & Development

Complimentary Accommodation at other 四

Complimentary Employee Meals

Job summary

Four Seasons Hotel Hong Kong is seeking a guest service professional with at least 1 year of experience in a luxury 5-star setting. You will respond to diverse guest requests, share local insights, and coordinate with vendors to arrange tickets, reservations, and transportation.

Excellent English, Cantonese, and Mandarin are essential to deliver exceptional service. The role emphasizes personal guest interactions, problem-solving, and flexible scheduling including overnights, weekends, and

Qualifications

• Minimum 1 year customer service experience in a luxury 5-star hotel.
• Knowledge of local activities and sights beneficial.
• Excellent trilingual skills in English, Cantonese and Mandarin.
• Strong interpersonal and problem solving abilities.
• Flexibility to work shifts including overnight, weekends and holidays.

Responsibilities

• Respond to a wide variety of guest requests with accurate assessment and personalized recommendations to maximize satisfaction.
• Provide guests with information about attractions, facilities, services and activities within or around the property.
• Establish contacts with vendors to arrange information, tickets, and reservations for guests.
• Assist guests with transportation arrangements including limousine and flight bookings.

Skills

English proficiency

Cantonese

Mandarin

Interpersonal skills

Problem solving

Shift flexibility

Job description

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:

In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

What you will do:

• Respond to a wide variety of guest requests by accurately assessing the guest needs and adding personal recommendations to achieve maximum customer satisfaction
• Provides guests with information about attractions, facilities, services, and activities in or outside the property
• Establish close contact with vendors in these areas in order to provide information, ticketing, and reservations for guests
• Assist guests in transportation arrangements: Limousine, flights, etc.

What you bring:

• 1 year customer service experience in luxury 5-star hotel
• Knowledgeable in local activities such as theatre, sports, concerts, shows, special exhibits, and sightseeing
• Excellent trilingual skills in English, Cantonese and Mandarin
• Strong interpersonal & problem solving skills
• Flexible to work on shifts including overnight, weekends & holidays

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Employee Meals

Schedule & hours:

5-Days work