In Room Dining Manager

Four Seasons Hotel Hong Kong; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Complimentary Accommodation at other 4

Complimentary Employee Meals

Excellent Training & Development

Competitive Salary

Job summary

Four Seasons Hotel Hong Kong is seeking an In-Room Dining Manager to lead a 24-hour operation, owning the guest experience and financial results. You will work closely with Culinary, Rooms, and Guest Relations to deliver personalized, anticipatory service at every hour.

Ideal candidates bring 3+ years in luxury hotel F&B management, strong leadership, and solid P&L skills. Fluency in English, Cantonese, and Mandarin is required.

Qualifications

• Minimum 3 years of management experience in luxury hotel F&Bs.
• In-room dining experience is highly desirable.
• Strong leadership with guest-focused mindset.
• Sound financial acumen including budgeting and forecasting.

Responsibilities

• Oversee and lead the 24-hour in-room dining operation.
• Drive revenue through upselling and menu updates.
• Recruit, onboard, and train the team; monitor performance.
• Ensure compliance with HACCP, HK FEHD licensing, and safety standards.
• Manage ordering, POS systems, and report on performance.
• Collaborate with Executive Chef on menu engineering and presentation.

Skills

Leadership

P&L management

F&B operations

Menu planning

Staff training

Guest service

English, Cantonese, Mandarin

Microsoft Office

POS systems

Education

Diploma/Degree in Hospitality Management

Tools

POS systems

Microsoft Office

Job description

About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

About the role:

As In-Room Dining Manager, you will lead a round-the-clock operation that brings the hotel’s celebrated culinary experience into every guest room and suite. You will own the guest experience, the team and the financial results of In-Room Dining, working closely with the Culinary, Rooms and Guest Relations teams to deliver personalized, anticipatory service at every hour of the day

What you will do:

Oversee and plan every aspect of in-room dining to guarantee effective and seamless service

Lead a 24-hour operation across all shifts, covering order taking, kitchen coordination, delivery, set-up and timely tray and trolley retrieval

Create and execute policies, processes and standards of service to improve guest satisfaction

Deliver Four Seasons Core Standards, LQA and Forbes Travel Guide standards for In-Room Dining, including order accuracy and order-to-delivery times

Manage the In-Room Dining P&L, including revenue, average check, covers, labour cost and productivity, cost of sales and operating equipment; advise F&B Management on forecasts and the annual budget

Drive revenue through suggestive upselling and periodical menu updates

Partner with the Executive Chef and culinary team on menu engineering, menu refreshes and presentation, ensuring the in-room menu reflects the quality of the hotel’s award-winning restaurants

Recruit, onboard, schedule and train the team; monitor and evaluate performance, providing constructive feedback, coaching and development plans

Handle guest inquiries, concerns and complaints promptly and professionally, aiming to resolve issues and exceed guest expectations

Use guest history and preferences to personalize service, and coordinate VIP amenities and special requests with Front Office, Housekeeping and Guest Relations, always with discretion

Ensure full compliance with food safety, hygiene and allergen procedures, HACCP, Hong Kong FEHD licensing requirements and occupational safety and health standards

Control inventory and par levels of operating equipment, and ensure trolleys, hot boxes and delivery equipment are well maintained

Manage ordering and POS systems, including digital menus and in-room ordering technology, to keep the guest journey simple and accurate

Prepare reports, analyze data and make recommendations to improve operational efficiency and financial performance

Perform other tasks or projects as assigned with a positive and curious attitude

What you bring:

Minimum 3 years of management experience in food and beverage within a luxury hotel; professional hotel in-room dining experience is highly desirable

Strong leadership abilities with the ability to motivate and inspire a team

In-depth knowledge of food and beverage operations, including menu planning, food presentation and service standards

Sound financial acumen, with hands-on experience in P&L management, budgeting, forecasting and labour scheduling

Working knowledge of food safety and hygiene practices, HACCP and Hong Kong food licensing regulations

Confident user of hotel POS and property management systems and Microsoft Office

Calm, organized and guest-focused under pressure, with sharp attention to detail

Proficient in English, Cantonese and Mandarin

Diploma or degree in Hospitality Management or a related field is preferred

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Employee Meals

Schedule & hours:

5-Days work

This is a full-time position