Cargo Operations Supervisor — OTP & Safety Leader

Cathay Pacific; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

World-class training

Career progression

Inclusive culture

Shift allowances

Medical coverage

Retirement scheme

Discounted travel

Job summary

Cathay Pacific is seeking a Cargo Supervisor in Hong Kong to oversee Cargo Officers, support daily operations and ensure OTP compliance. You will liaise with service providers and Cargo Management to sustain a seamless end-to-end cargo process.

Ideal candidates have 3+ years in airline cargo operations, strong leadership and communication skills, and proficiency in MS Office. This safety-sensitive role requires a pre-employment drug test in line with HKCAD guidelines.

Qualifications

• Right to work in Hong Kong
• Minimum age of 18
• Tertiary education or equivalent experiences
• Minimum 3 years’ airline experience in cargo operations
• Sound knowledge of cargo operations including freighter
• Good analytical, problem-solving, and planning skills
• A self-motivated leader with excellent communication and interpersonal skills
• Able to interact with people at all levels and from different cultural backgrounds
• Sound PC knowledge in MS Word, Excel & PowerPoint
• Independent & detailed oriented
• Good command of both spoken and written English. Spoken and written Chinese is preferred
• As this is a Safety Sensitive Role, appointment is subject to passing a pre-employment drug test in accordance with HKCAD CAD373

Responsibilities

• Ensure to sufficient resource for daily operations, distribute tasks evenly and adjust as needed
• Maintain the office appliances and equipment are always in good order
• Ensure punctuality, adherence to grooming standards, and provide fair assessments with concrete feedback for Service Leaders and Cargo Officers
• Supervise flight operations to meet company rules and achieve On-Time Performance (OTP)
• Stay knowledgeable about handling procedures including but not limited to hazardous materials, electricity stoppage, bomb threat etc.
• Report issues, propose solutions, and handle irregularities
• Monitor service providers’ performance and maintain effective communication for efficient operations
• Ensure compliance with safety regulations, conduct investigations and submit reports promptly
• Assist the Cargo Duty Officer by preparing reports and handling shipment care duties for the Operational Control

Skills

Analytical skills

Leadership

Communication

MS Office

Education

Tertiary education or equivalent

Tools

MS Word/Excel/PowerPoint

Job description

Cathay Pacific is seeking a Cargo Supervisor in Hong Kong to oversee Cargo Officers, support daily operations and ensure OTP compliance. You will liaise with service providers and Cargo Management to sustain a seamless end-to-end cargo process.

Ideal candidates have 3+ years in airline cargo operations, strong leadership and communication skills, and proficiency in MS Office. This safety-sensitive role requires a pre-employment drug test in line with HKCAD guidelines.