Executive, Air Operations

Teleport; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

Teleport seeks an Executive, Air Operations based in Hong Kong to coordinate daily cargo transport across Asia. You will work with Cargo Terminal Operators (CTOs) and ground handlers to maximize cargo movement efficiency, ensuring accurate documentation and timely deliveries in a high-pressure environment.

You will fit perfectly in this role as a strong team player and natural leader, capable of guiding operations and maintaining strict process discipline in a fast-paced setting.

Qualifications

• Research customs requirements and attach the necessary documentations during the declaration process
• Ensure all documentation for outbound and inbound shipments (invoices, AWB, etc.) is complete accurately and timely
• Obtain and check documents to meet customs, insurance, packing specs, and country regulations
• Coordinate with CTOs on special arrangements for delicate cargoes (livestock, food, medical supplies)
• Monitor outbound/inbound traffic activities for load quality and accuracy
• Interact, liaise and manage relationships with CTOs and vendors to improve cargo retrieval and submission
• Proactively monitor all delivery movements from origin to destination across service types
• Ensure all shipments transition within SLA and that vendor handovers are accurate and smooth
• Monitor ULD movement and planning via SCM from CTO or GHA for all stations
• Handle inquiries and resolve operation-related issues (delays, damages, missing shipments)

Responsibilities

• Coordinate customs documentation and ensure declarations are properly completed.
• Maintain accurate outbound/inbound shipment paperwork and share with relevant parties.
• Verify documents meet customs, insurance, packing, and regulatory requirements.
• Communicate with CTOs on special handling for delicate cargo and regulatory needs.
• Track and verify cargo movements to ensure load quality and timing.
• Build and maintain relationships with CTOs and Vendors for efficient handovers.
• Oversee movement of deliveries across service types and SLA adherence.
• Coordinate ULD movement planning with CTOs/GHA using SCM messages.
• Resolve shipment issues, delays, damages, or missing items through prompt action.

Job description

The Executive, Air Operations will be based in Hong Kong. We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. The efficiency of cargo movements relies heavily on strong guidance from our Supervisors in the Ground Operations team. Supervisors closely monitor and plan the movement of cargo to ensure the right loads are transported, at the right time, unto the right aircrafts.

You will fit perfectly in this role if you are a strong team player, is a natural leader and is able to exercise those skills in a high-pressure and fast-paced environment.

Requirements

• Research customs requirements, and attach the necessary documentations during the declaration process
• Ensure all documentation, such as invoices, AWB and other related documents for both outbound and inbound shipments are completed accurately and in a timely manner and forwarded to any relevant parties
• Obtain and check documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes
• Deal with CTO on any special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies
• Monitor outbound/inbound traffic activities for the load quality and accuracy
• Interact, liaise and manage the relationship with CTO and Vendors to achieve the efficiency in cargo retrieval and submission process
• To proactively monitor all delivery movement from origin to destination across our different service types
• Ensuring all shipment transition from one place to another place remain within SLA
• Monitor our vendors to handle parcel handover in/out with accuracy and smooth in/outbound flows
• Monitor all parcels that are created by customers and make sure our vendors pick up and deliver on time
• Manage documentation, including air waybills, customs forms, and other required paperwork for international shipments
• Monitor the ULD movement and planning via ULD Stock Check Message (SCM) from CTO or GHA for all stations
• Handle inquiries and resolve issues related to operation, such as delays, damages, or missing shipments