Cargo Supervisor

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 335,000 - 513,000; Full time

Benefits offered by this job

World-class training

Career progression

Medical coverage

Family travel discounts

Job summary

Cathay Pacific Airways Limited in Hong Kong seeks a Cargo Supervisor to oversee Cargo Officers, maintain efficient operations, and ensure adherence to safety and service standards. You will coordinate with Cargo Management and service providers, and assist the Cargo Duty Officer with reporting and shipment care duties.

The role requires a strong background in airline cargo, leadership, and excellent communication across diverse teams.

Qualifications

• Right to work in Hong Kong.
• Minimum age 18.
• Tertiary education or equivalent experience.
• Minimum 3 years’ airline cargo operations experience; freighter knowledge is a plus.
• Sound knowledge of cargo operations including freighter.
• Strong analytical, problem‑solving and planning skills.
• A self-motivated leader with excellent communication and interpersonal skills.
• Able to interact with people at all levels and from diverse backgrounds.
• Good command of MS Word, Excel & PowerPoint; detail oriented and independent.
• Good spoken/written English; Chinese language preferred.

Responsibilities

• Oversee and ensure efficient performance of Cargo Officers.
• Maintain communication with subordinates and Cargo Management.
• Liaise with service providers for smooth operations.
• Supervise flight operations to meet OTP and company rules.
• Stay knowledgeable about handling procedures including hazardous materials.
• Report issues, propose solutions, and handle irregularities.
• Monitor service providers’ performance and maintain effective communication.
• Ensure safety regulations compliance; conduct investigations and reports.
• Assist the Cargo Duty Officer with reports and shipment care duties.

Skills

Leadership

Communication

Analytical skills

Interpersonal skills

English proficiency

Chinese language

Problem solving

Detail oriented

Education

Tertiary education

Tools

MS Word

MS Excel

PowerPoint

Job description

Reports to: Assistant Manager - Cargo Manager On-Duty

The team at Cargo Service Delivery manages our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation.

As the Cargo Supervisor, you will be responsible for overseeing and ensuring efficient performance of Cargo Officers, maintain communication with subordinates and Cargo Management, and liaise with service providers for smooth operations.

Key Responsibilities

• Item 1 of 9, Ensure to sufficient resource for daily operations, distribute tasks evenly and adjust as needed Ensure to sufficient resource for daily operations, distribute tasks evenly and adjust as needed
• Item 2 of 9, Maintain the office appliances and equipment are always in good order Maintain the office appliances and equipment are always in good order
• Item 3 of 9, Ensure punctuality, adherence to grooming standards, and provide fair assessments with concrete feedback for Service Leaders and Cargo Officers Ensure punctuality, adherence to grooming standards, and provide fair assessments with concrete feedback for Service Leaders and Cargo Officers
• Item 4 of 9, Supervise flight operations to meet company rules and achieve On-Time Performance (OTP) Supervise flight operations to meet company rules and achieve On-Time Performance (OTP)
• Item 5 of 9, Stay knowledgeable about handling procedures including but not limited to hazardous materials, electricity stoppage, bomb threat etc. Stay knowledgeable about handling procedures including but not limited to hazardous materials, electricity stoppage, bomb threat etc.
• Item 6 of 9, Report issues, propose solutions, and handle irregularities Report issues, propose solutions, and handle irregularities
• Item 7 of 9, Monitor service providers’ performance and maintain effective communication for efficient operations Monitor service providers’ performance and maintain effective communication for efficient operations
• Item 8 of 9, Ensure compliance with safety regulations, conduct investigations and submit reports promptly Ensure compliance with safety regulations, conduct investigations and submit reports promptly
• Item 9 of 9, Assist the Cargo Duty Officer by preparing reports and handling shipment care duties for the Operational Control Assist the Cargo Duty Officer by preparing reports and handling shipment care duties for the Operational Control

Requirements

• Item 1 of 12, Right to work in Hong Kong
• Item 2 of 12, Minimum age of 18
• Item 3 of 12, Tertiary education or equivalent experiences
• Item 4 of 12, Minimum 3 years’ airline experience in cargo operations. Freighter load control and freighter ramp/loading operations experience would be an advantage
• Item 5 of 12, Sound knowledge of cargo operations including freighter
• Item 6 of 12, Good analytical, problem-solving, and planning skills
• Item 7 of 12, A self-motivated leader with excellent communication and interpersonal skills
• Item 8 of 12, Able to interact with people at all levels and from different cultural backgrounds
• Item 9 of 12, Sound PC knowledge in MS Word, Excel & PowerPoint
• Item 10 of 12, Independent & detailed oriented
• Item 11 of 12, Good command of both spoken and written English. Spoken and written Chinese is preferred
• Item 1 of 7, Being part of a world-class service brand to be proud of
• Item 2 of 7, World-class training and structured career progression path World-class training and structured career progression path
• Item 3 of 7, A safe and collaborative working environment which embraces a diverse and inclusive culture A safe and collaborative working environment which embraces a diverse and inclusive culture
• Item 4 of 7, Special allowance(s) is entitled to overnight and public holiday shifts Special allowance(s) is entitled to overnight and public holiday shifts
• Item 5 of 7, Medical coverage & other flexible benefits Medical coverage & other flexible benefits
• Item 7 of 7, Discounted travel for you and your family Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.