Cargo Supervisor

Cathay Pacific; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

World-class training

Career progression

Inclusive culture

Shift allowances

Medical coverage

Retirement scheme

Discounted travel

Job summary

Cathay Pacific is seeking a Cargo Supervisor in Hong Kong to oversee Cargo Officers, support daily operations and ensure OTP compliance. You will liaise with service providers and Cargo Management to sustain a seamless end-to-end cargo process.

Ideal candidates have 3+ years in airline cargo operations, strong leadership and communication skills, and proficiency in MS Office. This safety-sensitive role requires a pre-employment drug test in line with HKCAD guidelines.

Qualifications

• Right to work in Hong Kong
• Minimum age of 18
• Tertiary education or equivalent experiences
• Minimum 3 years’ airline experience in cargo operations
• Sound knowledge of cargo operations including freighter
• Good analytical, problem-solving, and planning skills
• A self-motivated leader with excellent communication and interpersonal skills
• Able to interact with people at all levels and from different cultural backgrounds
• Sound PC knowledge in MS Word, Excel & PowerPoint
• Independent & detailed oriented
• Good command of both spoken and written English. Spoken and written Chinese is preferred
• As this is a Safety Sensitive Role, appointment is subject to passing a pre-employment drug test in accordance with HKCAD CAD373

Responsibilities

• Ensure to sufficient resource for daily operations, distribute tasks evenly and adjust as needed
• Maintain the office appliances and equipment are always in good order
• Ensure punctuality, adherence to grooming standards, and provide fair assessments with concrete feedback for Service Leaders and Cargo Officers
• Supervise flight operations to meet company rules and achieve On-Time Performance (OTP)
• Stay knowledgeable about handling procedures including but not limited to hazardous materials, electricity stoppage, bomb threat etc.
• Report issues, propose solutions, and handle irregularities
• Monitor service providers’ performance and maintain effective communication for efficient operations
• Ensure compliance with safety regulations, conduct investigations and submit reports promptly
• Assist the Cargo Duty Officer by preparing reports and handling shipment care duties for the Operational Control

Skills

Analytical skills

Leadership

Communication

MS Office

Education

Tertiary education or equivalent

Tools

MS Word/Excel/PowerPoint

Job description

Role Introduction

Reports to: Assistant Manager - Cargo Manager On-Duty

The team at Cargo Service Delivery manages our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation.

As the Cargo Supervisor, you will be responsible for overseeing and ensuring efficient performance of Cargo Officers, maintain communication with subordinates and Cargo Management, and liaise with service providers for smooth operations.

Key Responsibilities

• Ensure to sufficient resource for daily operations, distribute tasks evenly and adjust as needed
• Maintain the office appliances and equipment are always in good order
• Ensure punctuality, adherence to grooming standards, and provide fair assessments with concrete feedback for Service Leaders and Cargo Officers
• Supervise flight operations to meet company rules and achieve On-Time Performance (OTP)
• Stay knowledgeable about handling procedures including but not limited to hazardous materials, electricity stoppage, bomb threat etc.
• Report issues, propose solutions, and handle irregularities
• Monitor service providers’ performance and maintain effective communication for efficient operations
• Ensure compliance with safety regulations, conduct investigations and submit reports promptly
• Assist the Cargo Duty Officer by preparing reports and handling shipment care duties for the Operational Control

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• Tertiary education or equivalent experiences
• Minimum 3 years’ airline experience in cargo operations. Freighter load control and freighter ramp/loading operations experience would be an advantage
• Sound knowledge of cargo operations including freighter
• Good analytical, problem-solving, and planning skills
• A self-motivated leader with excellent communication and interpersonal skills
• Able to interact with people at all levels and from different cultural backgrounds
• Sound PC knowledge in MS Word, Excel & PowerPoint
• Independent & detailed oriented
• Good command of both spoken and written English. Spoken and written Chinese is preferred
• As this is a Safety Sensitive Role, appointment is subject to passing a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Special allowance(s) is entitled to overnight and public holiday shifts
• Medical coverage & other flexible benefits
• Flexible retirement scheme
• Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.