Captain / Head Receptionist

Desde 2017 Ltd; Hong Kong; On-site; HKD 246,000 - 357,000; Full time

Benefits offered by this job

Career advancement

Professional development

Health and wellness benefits

Job summary

Noi by Paulo Airaudo in Central, Hong Kong is seeking a passionate Captain to join our Michelin-starred team. You will work with the service team to ensure smooth operations, greet guests, and uphold impeccable standards across dining rooms. Ideal candidates have at least 2 years in fine dining, strong F&B knowledge, and excellent communication.

English is required; Cantonese is preferred, and WSET knowledge is a plus. Join us for career development and comprehensive wellness benefits.

Qualifications

• Minimum of 2 years' experience in fine dining or upscale restaurant.
• Strong knowledge of food and beverage service in upscale environments.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with attention to detail.
• Proficiency in English; Cantonese preferred, additional languages a plus.
• WSET knowledge is an advantage.

Responsibilities

• Work alongside the service team to ensure efficient and smooth operations.
• Greet guests warmly and provide excellent customer service throughout the dining experience.
• Maintain restaurant ambiance, standards and cleanliness at all times.
• Assist in training and mentoring new staff.
• Collaborate with the kitchen team to ensure timely service.
• Monitor and manage inventory and supplies for the dining area.
• Handle guest complaints and feedback professionally.
• Ensure compliance with health and safety regulations.
• Supervise front desk staff and oversee reception area.
• Address VIP guests and turn special requests into positive experiences.
• Maximise seating plan and manage bookings.

Skills

Communication

Interpersonal skills

English proficiency

Cantonese proficiency

Job description

We are 2* Michelin restaurants "Noi by Paulo Airaudo" located in Central is looking for passionate, self-motivated and professional individual to join our team.

Position 1 : Captain

• Work alongside the service team to ensure efficient and smooth operations.
• Greet guests warmly and provide excellent customer service throughout the dining experience.
• Ensure that the restaurant's ambiance, standards and cleanliness are maintained at all times.
• Assist in training and mentoring new staff, fostering a positive team environment.
• Collaborate with the kitchen team to ensure timely service
• Monitor and manage inventory and supplies for the dining area.
• Handle guest complaints and feedback professionally and promptly.
• Ensure compliance with health and safety regulations.

• Minimum of 2 years of experience in a fine dining or upscale restaurant setting.
• Strong knowledge of food and beverage service in a upscale environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency English and ideally Cantonese, additional languages are a plus.
• WSET Level knowledge will be advantage

• Supervise front desk staff ensuring every task is completed following the company standards
• Oversee the smooth running of the reception area, handling inquiries, and greeting visitors professionally
• Ensuring all guests are listened to and dealt with in a polite and friendly manner.
• Maximise the seating plan.
• Have an understanding of the operating hours of the departments and prioritise work accordingly.
• To ensure that the high standards of service set by the Manager/Chef are followed and applied all times.
• Support general office operations, manage bookings, and handle office supplies.
• Address VIP guests, resolve special requests, and turn complaints into compliments.

• Experience: Proven experience in receptionist or front office roles in hospitality, ideally Michelin starred restaurants or 5 star hotels.
• Skills: Strong communication skills with proficiency in English, ideally also Mandarin and Cantonese.
• Attributes: Highly organized, and a team player.

Opportunities for career advancement and professional development.

Comprehensive health and wellness benefits.

Applicants not hearing from us within 6 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies. Personal data of unsuccessful applicants will be retained for a maximum period of 6 months.