ARCANE - Receptionist / Events Management (4.5d work week)

Arcane Restaurants Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

Staff meal provided

10 days annual leave

Share of tips

Job summary

ARCANE Restaurants Limited in Hong Kong invites a polished Receptionist/Events Coordinator to join our 1 Star Michelin restaurant in Central. You will greet guests, handle reservations, and support events with grace.

Proficiency in English, Mandarin and Cantonese is required; experience with SevenRooms and MS Office helps you manage guest data and complaints efficiently. New entrants welcome; 4.5-day work week accompanies generous annual leave.

Qualifications

• 2 years experience in reception or events in fine dining.
• Fluent in English, Mandarin and Cantonese.
• Familiar with SevenRooms and MS Office.
• Able to handle complaints and escalate appropriately; strong people skills.

Responsibilities

• Greet guests and manage restaurant reception duties.
• Support events and operations during service.
• Maintain guest database with detailed notes.
• Escalate complaints promptly and efficiently.
• Assist in restaurant operations as needed.

Skills

Fluent English

Mandarin

Cantonese

Guest relations

Multitasking

Education

Hospitality or culinary education

Customer service training

Tools

SevenRooms

Windows Office

Job description

ARCANE - Receptionist / Events Management (4.5d work week)

ARCANE
1 Star Michelin Restaurant located in the heart of central, opened since 2014.
Part of the Arcane Collective by Chef Patron Shane Osborn
3F, 18 On Lan Street, Central

Job Highlights:

4.5d work 2.5d off per week

10d Annual leave plus statutory holiday

Staff meal provided

Share of tips

Perform duty at restaurant reception

Provide administrative and clerical support

Act efficiently and accurately for complaints, ensuring issues are appropriately escalated and promptly resolved.

Work with SevenRooms reservation system is used effectively and maintained.

Maximize table management, update maintenance of guest database with detailed notes and insight.

Assist in restaurant operational duties as assigned

Requirements:

Fluent English, Mandarin and Cantonese speaking is required

Strong initiative, motivational and people skills

Formal hospitality management or culinary education is a plus.

Familiarity with windows office & Sevenrooms

2 Year experience in a similar role preferably in fine dining establishment

New to work force will also be considered