Business Operations & CRM Specialist

DATACLOAK HOLDING LIMITED; Hong Kong Island; On-site; HKD 201,000 - 290,000; Full time

Job summary

DATACLOAK HOLDING LIMITED is seeking a proactive Business Assistant to support contracts, CRM data upkeep and financial reconciliation in Hong Kong Island. You will track approvals, manage signing and filing, and assist in collection follow-ups with customers and the finance team.

Requirements include a Bachelor's degree, 1+ year experience, fluency in English and Mandarin, and proficiency with office software and AI-assisted tools. Hong Kong permanent resident status is essential.

Qualifications

• Bachelor's degree or above.
• 1 year+ experience as a business assistant or finance clerk.
• Good English and Mandarin proficiency for daily communication, reading and writing.
• Proficient in office software and AI-assisted tools, with data organisation and analysis capabilities.
• Prior experience with CRM systems preferred.
• Strong sense of responsibility and attention to detail, with clear organisation of data and document management.
• Good communication and coordination skills with service awareness, proactive work approach and strong stress tolerance.
• Hong Kong permanent resident.

Responsibilities

• Track internal approval processes for contracts and orders, manage signing and stamping, and complete standardised filing and secure storage of contracts and business documents.
• Perform daily data entry and maintenance in the CRM system, regularly review and update customer files and transaction records to ensure data completeness and accuracy.
• Assist in following up on accounts receivable for orders, conduct regular account reconciliation with customers and the finance department, and follow up on collection and payment progress.
• Complete other collaborative work and daily business support assigned by supervisors.

Skills

Attention to detail

Communication

Proactive work approach

Stress tolerance

Data organization

Education

Bachelor's degree

Tools

CRM systems

AI-assisted tools

Job description

DATACLOAK HOLDING LIMITED is seeking a proactive Business Assistant to support contracts, CRM data upkeep and financial reconciliation in Hong Kong Island. You will track approvals, manage signing and filing, and assist in collection follow-ups with customers and the finance team.

Requirements include a Bachelor's degree, 1+ year experience, fluency in English and Mandarin, and proficiency with office software and AI-assisted tools. Hong Kong permanent resident status is essential.