Business Change Lead

Randstad Hong Kong Limited; Hong Kong Island; Sur place; HKD 900 000 - 1 200 000; Plein temps

Résumé du poste

Randstad Hong Kong Limited invites an experienced Change & Transformation leader to own end-to-end payment operations initiatives, from business case development to testing, deployment and post-launch stabilization.

You will drive operational readiness for ISO 20022 rollout and RTGS upgrades, design target operating models for cross-border and instant payments, and govern the change portfolio with focus on risk, efficiency and client impact.

Qualifications

• 5 years in corporate banking, global transaction services, or financial market infrastructure.
• 5 years in change management, project management, or operations transformation in payments.
• Proven experience leading large-scale technology implementations and re-engineering programs.

Responsabilités

• Lead end-to-end lifecycle of major payment operations projects from business case to post-go-live stabilization.
• Drive operational readiness for ISO 20022 rollout and RTGS upgrades.
• Design target operating models for cross-border payments and instant payment schemes.
• Govern the change portfolio for Payment Operations with focus on regulatory risk, efficiency, and client impact.
• Act as liaison between Payment Operations, Product, Technology, and Client Service teams while translating requirements into epics.

Connaissances

Stakeholder management

Agile

Lean Six Sigma

Change leadership

Formation

PMP

PRINCE2

CSM

Outils

Jira

Confluence

Visio

Description du poste

about the company

Originating from 19th-century agricultural credit associations, this major European financial institution grew through a century of regional consolidation to become the central liquidity hub for hundreds of independent community lenders, alongside its direct role in financing mid-sized enterprises.

about the company

Originating from 19th-century agricultural credit associations, this major European financial institution grew through a century of regional consolidation to become the central liquidity hub for hundreds of independent community lenders, alongside its direct role in financing mid-sized enterprises.

about the job

Strategic Change & Transformation

• Lead the end-to-end lifecycle of major payment operations projects, from business case development and requirements gathering to testing, deployment, and post-go-live stabilization.
• Drive the operational readiness and successful migration to critical industry standards, particularly the global rollout of ISO 20022 and regional Real-Time Gross Settlement (RTGS) system upgrades.
• Design and implement target operating models (TOM) for new corporate payment products, cross-border payment rails, and instant payment schemes.
• Govern the change portfolio for Payment Operations, prioritizing initiatives based on regulatory risk, operational efficiency, and client impact.

Process Optimization & Risk Management

• Conduct root-cause analysis on payment processing bottlenecks, straight-through processing (STP) failures, and reconciliation breaks.
• Champion automation initiatives (RPA, AI, and workflow digitization) to reduce manual touchpoints, lower processing costs, and mitigate operational risk.
• Ensure all new operational processes strictly adhere to global AML/KYC regulations, sanctions screening requirements, and internal audit controls.

Stakeholder Management & Collaboration

• Act as the primary liaison between Payment Operations, Product Management, Technology (IT), and Client Service teams.
• Translate complex operational requirements into clear technical specifications (epics/user stories) for Agile development squads.
• Facilitate steering committee meetings, providing regular executive reporting on project health, budget utilization, and risk mitigation strategies to senior corporate banking leadership.

Leadership & Capability Building

• Manage, mentor, and develop a team of change analysts and project managers.
• Foster a culture of continuous improvement, upskilling the broader operations team on new methodologies (Agile, Lean Six Sigma) and upcoming payment technologies.
• Develop comprehensive training materials and standard operating procedures (SOPs) ahead of major system or process rollouts.

skills & experiences required

Core Experience

• 5 years of experience in corporate banking, global transaction services, or financial market infrastructures.
• 5 years in a dedicated change management, project management, or operations transformation role within the payments sector.
• Proven experience managing large-scale, multi-million-dollar technology implementations and process re-engineering programs.

Domain Knowledge

• Deep technical and operational understanding of global payment rails: SWIFT, RTGS, CHAPS, TARGET2, FED/CHIPS, and cross-border ACH.
• Subject matter expertise in the ISO 20022 messaging standard and its operational impact.
• Strong familiarity with corporate cash management products, liquidity management, and foreign exchange (FX) payments.

Technical & Methodological Skills

• Advanced proficiency in project management methodologies (Agile, Scrum, Waterfall). Certification (PMP, PRINCE2, or CSM) is highly preferred.
• Strong background in process mapping and optimization (Lean Six Sigma Green/Black Belt is advantageous).
• Experience utilizing workflow and project management tools (Jira, Confluence, Visio).