Senior Manager – Operations Strategy & Transformation

All Star Agency; Hong Kong; On-site; HKD 1,000,000 - 1,800,000; Full time

Job summary

All Star Agency in Hong Kong seeks a Senior Manager – Operations Strategy & Transformation to lead a team of Business Analysts and PMs, modernizing banking operations across Securities, Payments, Trade Finance, Loan Operations and Account Services to deliver stronger controls, efficiency and scalable processes.

You will shape operating models, drive multi-year transformation plans and ensure operational resilience and regulatory compliance while maintaining service excellence.

Qualifications

• At least 15 years of experience in banking, financial services or a highly regulated environment.
• At least 7–10 years of experience leading transformation, operational excellence, or large programme portfolios in banking/Fintech.
• Broad front-to-back understanding of banking operations disciplines (e.g., Securities, Payments, Trade Finance, Loan Operations, Account Services).
• Strong expertise in business analysis, process mapping, requirements definition, gap assessment, workflow redesign, and target operating-model design.
• Experience managing multi-disciplinary teams of 10+ employees.
• Excellent stakeholder-management and communication skills in English and Chinese (Cantonese and Mandarin).

Responsibilities

• Manage the Operations Strategy & Transformation team, setting priorities and overseeing delivery across business-analysis and change initiatives.
• Create multi-year transformation plans for core operations functions, including process harmonization and future-state operating-model development.
• Direct large change programmes: platform migrations, digitization, workflow automation, and transfers to regional hubs.
• Engage senior leadership to align priorities, resolve dependencies, and secure decisions for delivery.
• Evaluate impacts of changes on operations, controls, and service quality, ensuring regulatory expectations are met.
• Embed continuous-improvement through automation, analytics, benefits realization and structured process reviews.

Job description

Join a leading financial institution as Senior Manager – Operations Strategy & Transformation. You will lead a team of Business Analysts and Project/Programme Managers to modernize banking operations across Securities, Payments, Trade Finance, Loan Operations and Account Services, delivering stronger controls, greater efficiency, scalable processes and improved client service.

About the Role

This is a senior change-leadership position for an operations professional who can convert enterprise strategy into well-governed execution. You will manage a portfolio of transformation initiatives, shape future operating models and work with senior leaders to deliver change without compromising operational resilience, regulatory compliance or day-to-day service delivery.

Key Responsibilities

• Manage the Operations Strategy & Transformation team, setting priorities, developing capability and overseeing delivery across a portfolio of business-analysis and change initiatives.
• Create and implement multi-year transformation plans for core operations functions, covering process harmonization, end-to-end workflow redesign and future-state operating-model development.
• Direct significant change programmes, including platform migrations, digitization, workflow automation, process simplification and transfers of selected activities to regional service hubs.
• Engage senior leaders across Business, Operations, Technology, Finance, Risk and Compliance to establish common priorities, resolve programme dependencies and secure decisions needed for successful delivery.
• Evaluate the operational, control and customer impacts of proposed changes, ensuring redesigned processes improve productivity and service quality while meeting internal policy and regulatory expectations.
• Embed continuous-improvement disciplines through automation, performance analytics, benefits realization and structured process reviews, delivering demonstrable capacity, cost and service improvements.

Requirements

• At least 15 years of experience in banking, financial services or another highly regulated environment, with a strong grasp of operational processes, governance, risk controls and regulatory expectations.
• At least 7–10 years of experience leading transformation, operational-excellence, strategic-change, digitalization or large programme portfolios in banking, financial services or Fintech.
• Broad front-to-back understanding of one or more banking operations disciplines, such as Securities, Payments, Trade Finance, Loan Operations or Account Services.
• Strong practical expertise in business analysis, process mapping, requirements definition, gap assessment, workflow redesign, target operating-model design and complex implementation delivery.
• Demonstrated success managing and developing multi-disciplinary teams of Business Analysts, Project Managers and change professionals, ideally with direct responsibility for 10 or more employees.
• Excellent stakeholder-management, influencing, analytical and communication skills, with fluency in written and spoken English and Chinese, including Cantonese and Mandarin.