Business Analyst (Insurance)

Oliver James Associates Limited; Hong Kong; On-site; HKD 300,000 - 600,000; Full time

Job summary

Oliver James Associates Limited seeks a Business Analyst (Insurance) for a 1-year contract role focused on claims operations. You will analyse current processes, gather requirements, and drive improvements across the insurance claims workflow to enhance efficiency and customer experience.

You will collaborate with claims teams, IT, and management to translate business needs into actionable requirements and support system implementations and testing.

Qualifications

• Bachelor's degree or equivalent in a relevant discipline.
• Proven BA experience in insurance or financial services.
• Strong analytical and problem-solving skills with data interpretation.

Responsibilities

• Analyze current insurance claims processes to identify improvements.
• Gather and document business requirements from stakeholders.
• Conduct data analysis and prepare insightful reports for decision-making.

Skills

Insurance domain

Business analysis

Data analysis

Requirements management

Stakeholder engagement

Excel & PowerPoint

Education

Bachelor's degree in Business/Finance/IT

Tools

Excel

PowerPoint

BI tools

Job description

About the role

Oliver James Associates Limited is seeking a Business Analyst (Insurance) for our insurance client. This is a 1-year contract role that has a good chance of extension or converting to permanent role.

This is a pivotal role that sits at the intersection of business operations and insurance claims management, where you will play a crucial part in analysing complex business processes, identifying inefficiencies, and driving strategic improvements across our insurance claims operations. You will work closely with stakeholders at all levels to translate business requirements into actionable insights and deliver solutions that enhance our operational performance and customer experience.

What you'll be doing

• Analyze current business processes within insurance claims operations to identify opportunities for improvement and optimisation
• Gather and document detailed business requirements from internal stakeholders, including claims teams, management, and external partners
• Conduct data analysis and produce comprehensive reports that inform strategic decision-making and process enhancements
• Collaborate with IT teams and systems specialists to translate business needs into technical requirements and system implementations
• Develop process documentation, workflow diagrams, and standard operating procedures to ensure clarity and consistency across the claims department
• Monitor key performance indicators (KPIs) and metrics related to claims processing to track improvements and identify emerging trends
• Support the testing and implementation of new systems, tools, or process changes to ensure successful adoption
• Participate in cross-functional projects aimed at improving customer service, reducing claims processing times, and enhancing operational efficiency
• Provide recommendations based on industry best practices and emerging trends in insurance claims management

What we are looking for

• Bachelor's degree in Business, Finance, Information Technology, or a related discipline
• Proven experience working as a Business Analyst, preferably within the insurance industry or financial services sector
• Strong analytical and problem-solving skills with the ability to interpret complex data and communicate findings clearly
• Proficiency in business analysis tools and methodologies such as process mapping, gap analysis, and requirements management
• Solid understanding of insurance claims processes, underwriting principles, or related insurance operations
• Excellent communication and interpersonal skill with the ability to engage effectively with stakeholders at all organisational levels
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, for data analysis and presentation
• Experience with business intelligence tools or data visualisation software is advantageous
• Project management experience or familiarity with project management methodologies is beneficial
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Fluency in English; Cantonese and/or Mandarin language skills are advantageous