Branch Transformation & Digital Process Re-engineering Lead

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited is seeking an Assistant Vice President to lead branch transformation and process re-engineering, driving the migration of counter transactions to digital, self-service, and assisted-service channels to enhance customer experience and branch productivity.

The role emphasizes process centralization, standardization, and simplification, eliminating non-value-added activities while improving risk controls and operational efficiency.

Qualifications

• Degree holder or related discipline.
• Minimum 5 years retail banking experience with good knowledge on branch operations.
• Proficient in both written & spoken Chinese & English.
• Mature, proactive and able to work independently.
• Strong analytical, presentation and problem-solving skills.
• Proficient in MS Office applications including Excel, Word and PowerPoint.

Responsibilities

• Lead branch transformation and digital migration to shift traditional counter transactions to digital, self-service, and assisted-service channels.
• Identify, review, and redesign branch operating processes for centralization, standardization, and simplification.
• Participate in automation, workflow digitization, and straight-through processing to streamline operations.
• Benchmark industry best practices and collaborate with stakeholders to drive sustainable improvements.
• Partner with risk/controls teams to strengthen processes with governance and compliance.

Skills

Analytical skills

Presentation skills

Problem-solving skills

MS Office

Education

Degree holder or related discipline

Tools

Excel

Word

PowerPoint

Job description

OCBC Bank (Hong Kong) Limited is seeking an Assistant Vice President to lead branch transformation and process re-engineering, driving the migration of counter transactions to digital, self-service, and assisted-service channels to enhance customer experience and branch productivity.

The role emphasizes process centralization, standardization, and simplification, eliminating non-value-added activities while improving risk controls and operational efficiency.