Digital Transformation Manager (Process Optimization & AI)

Michael Page International (HK) Ltd; Hong Kong; Sur place; HKD 900 000 - 1 200 000; Plein temps

Résumé du poste

Michael Page International (HK) Ltd is recruiting a Digital Transformation Manager to lead end-to-end initiatives across banking operations and business functions. The role involves assessing as-is processes, identifying pain points, and facilitating workshops with stakeholders to define requirements.

You will design to-be operating models, align roadmaps with business objectives, and collaborate with Analysis, Technology, Data, and Operations teams to deploy digital solutions.

Qualifications

• Bachelor's degree in a related discipline.
• 7+ years of digital transformation or process optimization experience.
• Experience leading cross-functional transformation projects.

Responsabilités

• Lead end-to-end digital transformation initiatives across banking operations and business functions.
• Assess current-state processes and identify improvement opportunities.
• Design future-state operating models and roadmaps.
• Partner with Business Analysis, Technology, Data and Operations teams to implement digital solutions.
• Drive AI adoption to improve productivity and customer experience.
• Manage full project lifecycle from business case to benefits realization.

Connaissances

English proficiency

Chinese proficiency

Communication skills

Presentation skills

Formation

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related

Outils

Process mining tools

CRM systems

Workflow automation tools

Description du poste

Digital Transformation Manager (Process Optimization & AI)

As a Digital Transformation Manager, your main responsibilities will include:

• Lead end-to-end digital transformation initiatives across banking operations and business functions.
• Assess current-state (\"As-Is\") processes, identify operational pain points, inefficiencies, and improvement opportunities.
• Facilitate workshops with business stakeholders to gather requirements and understand business needs.
• Design future-state (\"To-Be\") operating models and transformation roadmaps aligned with business objectives.
• Partner with Business Analysis, Technology, Data and Operations teams to identify and implement suitable digital solutions.
• Drive AI adoption initiatives to improve productivity, operational efficiency, service quality, and customer experience.
• Manage the full project lifecycle, including business case development, solution evaluation, implementation planning, testing, deployment, and benefits realization.
• Coordinate stakeholders across front office, middle office, back office and supporting functions to ensure successful execution of transformation programs.
• Monitor project governance, timelines, resources, risks, and budgets to ensure delivery excellence.
• Lead process automation and workflow optimization initiatives through emerging technologies and industry best practices.
• Support change management activities, including stakeholder engagement, user adoption and communication plans.
• Keep abreast of market trends, digital innovation and AI developments within the financial services industry.

A successful Digital Transformation Manager should have:

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.
• 7+ years of experience in digital transformation, business transformation, process improvement, project management, or consulting within banking, financial services, or regulated industries.
• Solid experience leading cross-functional transformation projects involving operations, technology, and business stakeholders.
• Strong understanding of business process re- engineering (BPR), operational excellence, and service optimization methodologies.
• Experience driving digital initiatives involving workflow automation, AI, analytics, CRM, operational platforms, or enterprise solutions.
• Proven ability to map current-state processes and design future-state operating models.
• Strong project and program management capabilities with experience managing multiple stakeholders.
• Excellent business analysis and problem-solving skills with the ability to translate business challenges into practical solutions.
• Strong communication and presentation skills, with the ability to engage stakeholders at different levels.
• Understanding of banking operations and regulatory requirements will be highly advantageous.
• Fluent in English and Chinese, including Cantonese and Mandarin.

Our client is a well-established financial institution with a strong presence in Hong Kong. As part of its ongoing digital transformation journey, the bank is investing in operational excellence, process innovation, and AI-enabled solutions to enhance both customer experience and internal efficiency.