Branch Operations & Risk Manager

Chong Hing Bank Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Benefits offered by this job

Annual leave

Paternity leave

Birthday Leave

Volunteer leave

Medical Plan

Dental Plan

Education Subsidies

Family medical plan

Insurance plan

Discretionary Bonus

Job summary

Chong Hing Bank Limited is seeking a Branch Operations Project Officer to support the Team Head in implementing general branch operations and controls. The role includes assisting daily operations, resolving service issues, and coordinating UAT for branch processes.

You will also support project delivery, maintain documentation, and help ensure regulatory compliance. The position requires a university degree in Banking & Finance or related discipline, at least five years in branch operations or

Qualifications

• University graduate in Banking & Finance, Business Administration or related discipline.
• Minimum 5-year banking experience in branch project ordination or administration.
• Sound knowledge of branch operations and controls in retail banking.
• Good command of both spoken and written English and Chinese; Putonghua preferred.
• Proficiency in MS Office Applications and Chinese Word Processing.

Responsibilities

• Support Team Head to implement general branch operation and control process to meet external / internal requirements.
• Provide support to branch and resolve their issue on daily operations and services.
• Oversee UAT in respect of branch operations, including test case preparation, execution, requirements traceability, defect reporting & tracking, and sign-off assistance.
• Assist Lead Project Manager in organizing, executing and tracking project deliverables.
• Act as administrative and operational backbone of the project team, ensuring timeliness, up-to-date documentation, and smooth communication among stakeholders.
• Develop and maintain appropriate controls and risk management to ensure compliance with statutory and regulatory obligations and P&P of the Bank.
• Continuously review to identify new and emerging risk within supervising areas.
• Liaise with Compliance to review adequacy of relevant controls.
• Escalate risk reporting per organizational procedures.
• Process other ad hoc duties assigned by supervisor.

Skills

Bilingual English Chinese

MS Office

Chinese Word Processing

Education

Bachelor's degree in Banking & Finance or related discipline

Tools

MS Office

Chinese Word Processing

Job description

Chong Hing Bank Limited is seeking a Branch Operations Project Officer to support the Team Head in implementing general branch operations and controls. The role includes assisting daily operations, resolving service issues, and coordinating UAT for branch processes.

You will also support project delivery, maintain documentation, and help ensure regulatory compliance. The position requires a university degree in Banking & Finance or related discipline, at least five years in branch operations or