Senior Branch Operations Lead – Counter Services

Bank of China (Hong Kong); Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration package

Comprehensive fringe benefits

Medical and life insurance

Job summary

A leading bank in Hong Kong is seeking a dedicated individual to supervise counter services and manage daily banking operations. The ideal candidate will have at least 2 years of banking experience and hold a diploma or higher with HKSI qualification. Strong communication skills in English and Chinese, including Putonghua, are essential for handling customer inquiries and ensuring service quality. This position offers a competitive remuneration package and comprehensive benefits.

Qualifications

• At least 2 years of relevant banking experience.
• Sound knowledge of banking operations and related policies.
• Proficient in English and Chinese, including Putonghua.

Responsibilities

• Supervise and support counter service to ensure service quality.
• Assist branch managers in planning and executing counter services.
• Monitor daily counter transactions for compliance with policies.
• Handle customer inquiries and complaints effectively.
• Serve as the communication channel between branches and units.

Skills

Strong communication skills

Negotiation skills

Customer complaint handling

Education

Diploma or above, qualification in HKSI preferred

Job description

A leading bank in Hong Kong is seeking a dedicated individual to supervise counter services and manage daily banking operations. The ideal candidate will have at least 2 years of banking experience and hold a diploma or higher with HKSI qualification. Strong communication skills in English and Chinese, including Putonghua, are essential for handling customer inquiries and ensuring service quality. This position offers a competitive remuneration package and comprehensive benefits.