Branch Operations & Client Services Manager

WallStone Partners & Company Limited; Hong Kong; On-site; HKD 480,000 - 680,000; Full time

Job summary

Quality HealthCare Medical Services Ltd is seeking a Manager for Doctor and Dentist Engagement in Wan Chai, HK. The role focuses on coordinating daily branch operations, leading the team, and ensuring regulatory compliance while delivering superior client support.

The position requires a Bachelor's degree and 2+ years' experience in financial services or branch operations, with strong leadership and problem-solving skills.

Qualifications

• Bachelor's degree in business administration, finance, or a related field (or equivalent work experience).
• 2+ years of experience in branch operations, retail management, or financial services.
• Strong leadership, problem-solving, regulatory compliance knowledge, and proficiency in relevant software or banking systems.

Responsibilities

• Coordinate workflows, cash management, transaction approvals, and facility maintenance.
• Hire, train, coach, and supervise branch personnel to maintain a customer-focused culture.
• Ensure adherence to regulatory standards, security controls, and risk management policies.
• Act as an escalation point for complex issues and deliver high-quality support to clients.

Skills

Leadership

Problem-solving

Regulatory compliance

Banking software

Education

Bachelor's degree in business administration, finance, or related field

Tools

Banking software

Job description

Quality HealthCare Medical Services Ltd is seeking a Manager for Doctor and Dentist Engagement in Wan Chai, HK. The role focuses on coordinating daily branch operations, leading the team, and ensuring regulatory compliance while delivering superior client support.

The position requires a Bachelor's degree and 2+ years' experience in financial services or branch operations, with strong leadership and problem-solving skills.