Healthcare Centers Operations Leader — Performance & Experience

Quality Health Services; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Quality Health Services in Hong Kong is seeking an Assistant Operations Manager to lead and develop Centre Managers, driving performance and service culture while delivering financial and operational targets. You will improve customer experience, optimise workforce planning, ensure compliance through audits, and support strategy across the territory, leveraging technology and AI tools.

A degree in health care management or related field with 3–5 years of experience is required; strong English

Qualifications

• Degree or above in health care management, business administration or a related field.
• 3 to 5 years’ experience in managing service operations.
• Exposure in medical service industry or retail operations is preferred.
• Proficient in written and spoken English and Chinese; Mandarin will be an added advantage.
• Strong analytical and interpersonal skills; able to influence stakeholders across teams.
• Self-starter with systematic approach to implementing changes.

Responsibilities

• Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture.
• Deliver financial and operational targets through regular KPI reviews and performance management.
• Drive customer experience by improving NPS, satisfaction, return, and referral rates.
• Optimise workforce planning, including roster efficiency, manpower management, and GP/SP engagement and retention.
• Ensure consistent execution of operational and clinical standards through audits and process improvement.
• Support business strategy execution and drive operational initiatives across the assigned territory.
• Leverage technology and AI tools to enhance operations and customer engagement.
• Manage operational risks and incidents, and act as key liaison between centres and back office.
• Perform other duties as assigned.

Skills

Analytical skills

Interpersonal skills

Bilingual English/Chinese

Education

Health care/Management degree

Job description

Quality Health Services in Hong Kong is seeking an Assistant Operations Manager to lead and develop Centre Managers, driving performance and service culture while delivering financial and operational targets. You will improve customer experience, optimise workforce planning, ensure compliance through audits, and support strategy across the territory, leveraging technology and AI tools.

A degree in health care management or related field with 3–5 years of experience is required; strong English