Branch Executive (Fresh graduates are welcome)

China CITIC Bank International Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

China CITIC Bank International Limited is seeking a customer service-oriented professional at our Hong Kong branches. The role focuses on acquiring new customers and promoting banking products, including deposits and loans, to achieve sales targets and KPIs.

You will promote e-banking features and InMotion services, provide guidance on Internet Banking and the InMotion App, and maintain strong customer relationships through proactive, best-in-class service and cross-selling opportunities.

Qualifications

• Secondary education or above.
• Basic knowledge of online banking services.
• Customer service experience in retail banking is an advantage.
• Strong sales drive with good interpersonal and communication skills.

Responsibilities

• Identify business opportunities on new customer acquisition and banking products to meet sales targets and KPIs.
• Promote e-banking and inMotion services to customers at branches.
• Advise customers on using electronic banking channels (Internet Banking and inMotion App).
• Enhance relationships and proactively cross-sell banking products with best-in-class service.

Skills

Sales drive

Interpersonal skills

Bilingual English/Chinese

Education

Secondary education or above

Tools

Online banking

Job description

• Identify business opportunity on new customer acquisition and general banking products including deposit and lending business etc. to achieve sales targets and business KPIs.


• Promote the functionalities, marketing offers and benefits of our e-banking and “inMotion” services to customers at retail branches.


• Provide advice and support to customers on using electronic means of our bank including Internet Banking and “inMotion” App etc.


• Enhance and maintain good customer relationship so as to solicit business opportunities by proactively rendering best-in-class service and cross-selling of the banking product.

Requirements

• Secondary education or above


• With basic knowledge of online banking services


• With customer service experience in retail banking will be an advantage


• Strong sales drive with good interpersonal and communication skills


• Good command of written and spoken English and Chinese (including Putonghua)

* Fresh graduate will also be considered.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.