Reception Supervisor & Guest Experience Coach

Soho House (Hong Kong) Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Benefits offered by this job

5-day work week

10-hour Straight Shift

Medical & Dental Insurance

Life Insurance

Maternity Leave & Paternity Leave

Birthday Leave & Perks

Study/Exam Leave & Allowance

Typhoon Allowance

Discretionary Bonus

Mental Health Support Program

Job summary

Soho House (Hong Kong) Limited is seeking excellent, outgoing individuals to join our Club Reception leadership team. You will lead, train and mentor staff, ensuring consistent guest relations and adherence to service standards across departments.

You will coordinate with the Reception Manager on training needs, scheduling, payroll and event coverage in a fast-paced, vibrant hospitality setting. Fluency in English and Chinese, 4–5 years of hospitality experience, and a positive, can-do attitude

Qualifications

• 4–5 years relevant work experience in hospitality or related fields.
• Ability to build relationships with colleagues and customers to ensure mutual satisfaction.
• Fluent in English and Chinese (Cantonese/Mandarin).
• Energetic with a fun approach and strong multitasking ability.
• Can-do attitude and good communication skills.

Responsibilities

• Be the Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained.
• Provide constructive feedback, coaching and training on guest relations and coordinate with Reception Manager on training needs.
• Hire, train, develop, counsel, evaluate, and discipline staff; conduct performance reviews and supervise staff to maintain service standards.
• Implement and maintain operating standards while adapting to change and ensuring smooth task transitions.
• Organize, schedule and conduct staff meetings and agendas monthly.
• Assist Reception Manager with staff scheduling, payroll and coverage analysis for busy volumes.
• Process disputes and claims for members, guests and staff with clear next steps.
• Work with Reception Manager to establish and maintain department SOPs.
• Manage day-to-day Club Reception operations with courteous, professional, and rapid response.
• Ensure all systems are up-to-date with Soho House standards for local and regional compliance and health & safety.
• Collaborate with Floor/Bar and other departments to keep updated menus and guest lists.
• Other tasks assigned by team leaders.

Skills

Staff leadership

Customer service

Communication

Bilingual English/Chinese

Training & development

Job description

Soho House (Hong Kong) Limited is seeking excellent, outgoing individuals to join our Club Reception leadership team. You will lead, train and mentor staff, ensuring consistent guest relations and adherence to service standards across departments.

You will coordinate with the Reception Manager on training needs, scheduling, payroll and event coverage in a fast-paced, vibrant hospitality setting. Fluency in English and Chinese, 4–5 years of hospitality experience, and a positive, can-do attitude