Reception Supervisor

Soho House (Hong Kong) Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Benefits offered by this job

5-day work week

10-hour Straight Shift

Medical & Dental Insurance

Life Insurance

Maternity Leave & Paternity Leave

Birthday Leave & Perks

Study/Exam Leave & Allowance

Typhoon Allowance

Discretionary Bonus

Mental Health Support Program

Job summary

Soho House (Hong Kong) Limited is seeking excellent, outgoing individuals to join our Club Reception leadership team. You will lead, train and mentor staff, ensuring consistent guest relations and adherence to service standards across departments.

You will coordinate with the Reception Manager on training needs, scheduling, payroll and event coverage in a fast-paced, vibrant hospitality setting. Fluency in English and Chinese, 4–5 years of hospitality experience, and a positive, can-do attitude

Qualifications

• 4–5 years relevant work experience in hospitality or related fields.
• Ability to build relationships with colleagues and customers to ensure mutual satisfaction.
• Fluent in English and Chinese (Cantonese/Mandarin).
• Energetic with a fun approach and strong multitasking ability.
• Can-do attitude and good communication skills.

Responsibilities

• Be the Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained.
• Provide constructive feedback, coaching and training on guest relations and coordinate with Reception Manager on training needs.
• Hire, train, develop, counsel, evaluate, and discipline staff; conduct performance reviews and supervise staff to maintain service standards.
• Implement and maintain operating standards while adapting to change and ensuring smooth task transitions.
• Organize, schedule and conduct staff meetings and agendas monthly.
• Assist Reception Manager with staff scheduling, payroll and coverage analysis for busy volumes.
• Process disputes and claims for members, guests and staff with clear next steps.
• Work with Reception Manager to establish and maintain department SOPs.
• Manage day-to-day Club Reception operations with courteous, professional, and rapid response.
• Ensure all systems are up-to-date with Soho House standards for local and regional compliance and health & safety.
• Collaborate with Floor/Bar and other departments to keep updated menus and guest lists.
• Other tasks assigned by team leaders.

Skills

Staff leadership

Customer service

Communication

Bilingual English/Chinese

Training & development

Job description

The role… We are seeking for excellent and outgoing individuals to join our team.

Responsibilities

Be the Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained

Provide constructive feedback, coaching and training on guest relations and take an active role with the Reception Manager for the assessment, delivery and follow-up on training needs for staff.

Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards for Soho House & Co

Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure

Organize, schedule and conduct staff meetings and agendas monthly

Assist Reception Manager with staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk to support operating needs

Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed

Work with Reception Manager to establish and maintain department operating procedures

Manage day-to-day Club Reception operation and respond in courteous, professional, and rapid manner in order to resolve all difficulties

Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety

Work closely together with the Floor and Bar team and other departments to make sure the reception has all updated menus, guest list and other relevant information.

Other job tasks assigned by team leaders

Requirements

4-5 years relevant work experience required (Hospitality industry is preferred)

Ability to build relationships with colleagues and customers and ensure mutual satisfaction Customer-oriented and outstanding people skills

Fluent in English and Chinese (Cantonese/ Mandarin)

Love to have fun at work and enjoy working with an energetic team

Can multitask and enjoy working in a busy, fast-paced environment

Possess a ‘’can-do’’ attitude and good communication skills

We offer…

• 5-day work week
• 10-hour Straight Shift
• Medical & Dental Insurance
• Life Insurance
• Maternity Leave & Paternity Leave
• Birthday Leave & Perks
• Study/Exam Leave & Allowance
• Typhoon Allowance
• Discretionary Bonus
• Mental Health Support Program

The Fun Stuff…

Team Meal:During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.

Team Events:From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Career Development:Soho House can progress your career internationally.

Learning & Development:An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic training programs:Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

Who we are...

Soho House & Co is a collection of private members' clubs and restaurants spread across Europe, the UK and North America.

Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment.

The venue...

Soho House Hong Kong is the latest in our collection of private members' clubs, which was launched in September 2019. The House, located in Sheung Wan, has a vast club space

spread across five floors, a tri-level gym, private dining rooms, a screening room and an exhibition space.

Who we are...

Soho House & Co is a collection of private members' clubs and restaurants spread across Europe, the UK and North America.

Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment.

The venue...

Soho House Hong Kong is the latest in our collection of private members' clubs, which was launched in September 2019. The House, located in Sheung Wan, has a vast club space

spread across five floors, a tri-level gym, private dining rooms, a screening room and an exhibition space.