Hybrid Travel & Membership Support Specialist

Collinson Group; Hong Kong; Hybrid; HKD 250,000 - 360,000; Full time

Benefits offered by this job

Hybrid work arrangement (work fromhom

Medical & Life Insurance

Flexible Benefits

Free Priority Pass Membership (unlim"

Job summary

Collinson Group is seeking a Customer Service professional in Hong Kong to handle member inquiries via phone, email, and live chat. You will resolve issues, administer client accounts, and ensure smooth billing processes while upholding compliance and high service standards.

The role requires strong communication skills, a proactive mindset, and fluency in English, Cantonese, Mandarin, and Korean (TOPIK 6 preferred). A Diploma or higher in business administration or related field is desired.

Qualifications

• Diploma or above in business administration or related discipline.
• Experience in customer services in travel industry is preferred.
• Excellent communication and problem-solving skills.
• Proactive, detail-minded and able to work multitask in a fast-paced environment.
• Excellent command of written and spoken English, Cantonese, Mandarin and Korean (TOPIK level 6 is preferred).

Responsibilities

• Handle phone calls, emails and live chat inquiries from members professionally.
• Address member/client inquiries with appropriate solutions effectively.
• Assist in investigation and resolve issues on problems & complaints.
• Deliver quality services to members, clients and other stakeholders.
• Responsible for all membership & operations related administration works.
• Maintain a strong awareness of good practice business processes and policy compliance.
• Ensure client accounts are set-up and administer efficiently and effectively.
• Support effective management of client relationships.
• Learn, maintain and document information and processes of client accounts.
• Acquire and maintain expert knowledge of all aspects of client accounts.
• Prepare monthly billing and reports in a timely manner.
• Perform any ad-hoc tasks as assigned.

Skills

Excellent communication and problem-sk

Proactive, detail-minded and multitask

Multilingual: English Cantonese Mandar

Customer service experience in travel

Education

Diploma or above in business administration or related discipline

Job description

Collinson Group is seeking a Customer Service professional in Hong Kong to handle member inquiries via phone, email, and live chat. You will resolve issues, administer client accounts, and ensure smooth billing processes while upholding compliance and high service standards.

The role requires strong communication skills, a proactive mindset, and fluency in English, Cantonese, Mandarin, and Korean (TOPIK 6 preferred). A Diploma or higher in business administration or related field is desired.