Banking Customer Experience Manager

Industrial and Commercial Bank of China; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

ICBC (Asia) Limited in Hong Kong is seeking a capable operations professional to support frontline banking services, including account openings, AML checks, deposits, and remittance processing. You will coordinate with internal teams to ensure smooth daily operations.

A degree or above is required; strong English and Chinese, good communication, and computer skills (MS Office) are essential. You will work in a fast-paced environment, handle customer inquiries, and contribute to accurate,

Qualifications

• Degree or above required.
• Good command of English and Chinese; strong communication skills.
• Experience in banking operations or customer service is a plus.

Responsibilities

• Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking
• Coordinate and track internal business reporting of the business unit
• Cross-sell bank’s customer products to potential customers
• Act as coordinator for the Department to liaise with customers and other departments in daily operations
• Perform ad-hoc tasks as assigned

Skills

English & Chinese proficiency

Customer service

Communication skills

Education

Bachelor degree or above

Tools

MS Office

Job description

ICBC (Asia) Limited in Hong Kong is seeking a capable operations professional to support frontline banking services, including account openings, AML checks, deposits, and remittance processing. You will coordinate with internal teams to ensure smooth daily operations.

A degree or above is required; strong English and Chinese, good communication, and computer skills (MS Office) are essential. You will work in a fast-paced environment, handle customer inquiries, and contribute to accurate,