Assistant Manager to Manager, Risk Control & Support, Private Banking Dept

Industrial and Commercial Bank of China; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Industrial and Commercial Bank of China (Asia) Limited is seeking a qualified professional to develop and monitor private bank service standards, ensuring high-quality customer experiences and strict regulatory compliance.

The role requires a university degree, at least three years in banking, and strong English and Chinese communication. You will work within a fast-paced environment across private banking operations in Hong Kong.

Qualifications

• University graduate
• Minimum 3 years of banking experience or relevant working experience
• Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements
• Good communication and interpersonal skills
• Good command of spoken and written English and Chinese including Putonghua

Responsibilities

• Develop Department quality assurance strategies and formalize service standards to consistently improve Private Bank service.
• Monitor service quality and oversee daily operations of Private Bank
• Ensure all operation are carried out in a proper manner and full compliance with the Bank's policies and procedures and regulatory requirements
• Ensure high quality of service is accurately and efficiently

Skills

Communication

Interpersonal skills

Bilingual English/Chinese

Education

University degree

Job description

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") is the flagship of overseas business of Industrial and Commercial Bank of China Limited ("ICBC") – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

• Develop Department quality assurance strategies and formalize service standards to consistently improve Private Bank service.
• Monitor service quality and oversee daily operations of Private Bank
• Ensure all operation are carried out in a proper manner and full compliance with the Bank's policies and procedures and regulatory requirements
• Ensure high quality of service is accurately and efficiently

Job Requirements

• University graduate
• Minimum 3 years of banking experience or relevant working experience
• Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements
• Good communication and interpersonal skills
• Good command of spoken and written English and Chinese including Putonghua