Customer Service Manager, Greater Bay Area Corporate Banking

Industrial and Commercial Bank of China; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

ICBC (Asia) Limited in Hong Kong is seeking a capable operations professional to support frontline banking services, including account openings, AML checks, deposits, and remittance processing. You will coordinate with internal teams to ensure smooth daily operations.

A degree or above is required; strong English and Chinese, good communication, and computer skills (MS Office) are essential. You will work in a fast-paced environment, handle customer inquiries, and contribute to accurate,

Qualifications

• Degree or above required.
• Good command of English and Chinese; strong communication skills.
• Experience in banking operations or customer service is a plus.

Responsibilities

• Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking
• Coordinate and track internal business reporting of the business unit
• Cross-sell bank’s customer products to potential customers
• Act as coordinator for the Department to liaise with customers and other departments in daily operations
• Perform ad-hoc tasks as assigned

Skills

English & Chinese proficiency

Customer service

Communication skills

Education

Bachelor degree or above

Tools

MS Office

Job description

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in MAINLAND China and ICBC’s global asset management business respectively.

Job Responsibilities

• Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking
• Coordinate and track internal business reporting of the business unit
• Cross-sell bank’s customer products, if any, to potential customers
• Act as coordinator for the Department to liaise with customers and other departments in daily operations
• Perform ad-hoc tasks as assigned

Job Requirements

• Degree or above
• Relevant working experience in banking operations: loans administration/deposits/account opening/e-banking services and etc; preferably with front-line or customer service /bills operation experience
• Good business sense, excellent communication and interpersonal skills
• Mature and self-driven
• Self-motivated, independent and able to work under pressure
• Conversant in MS Office Applications
• Good command of both written and spoken English and Chinese