Client-Centric Financial Services Officer

Bank of Communications Co.,Ltd.; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

Bank of Communications (Hong Kong) Limited invites applications for a customer service oriented role in our busy bank hall. You will greet customers, assist in account opening and support selling loan products while maintaining the bank’s professional image and smooth operations.

The ideal candidate has secondary education or above, solid sales or customer service experience, and fluency in English, Cantonese and Putonghua. Prior exposure to MPF, Insurance or Securities exams is a plus.

Qualifications

• Secondary education or above (HKQF level 2)
• Solid experience in sales and customer service function is preferred
• Good command of spoken English, Chinese and Putonghua
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship
• Passes in MPF, Insurance and Securities Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Type 1 & 4) are preferable
• ECF achievement is the definite advantage

Responsibilities

• Greet customers in the bank hall and assist in managing bank hall activities
• Perform and support in account opening function and selling banking loans products
• Define customer needs and refer customers to frontline sales and service staff thereby promoting bank professional image
• Answer customer enquires in order to enhance customer satisfaction and experience
• Support branch administrative and operational duties as required

Skills

Customer service

Sales experience

Interpersonal skills

Education

Secondary education or above (HKQF level 2)

Job description

Bank of Communications (Hong Kong) Limited invites applications for a customer service oriented role in our busy bank hall. You will greet customers, assist in account opening and support selling loan products while maintaining the bank’s professional image and smooth operations.

The ideal candidate has secondary education or above, solid sales or customer service experience, and fluency in English, Cantonese and Putonghua. Prior exposure to MPF, Insurance or Securities exams is a plus.