Bank Officer - Client Services & Account Opening (HK)

Bangkok Bank Public Co Ltd; Hong Kong; On-site; HKD 223,000 - 391,000; Full time

Job summary

Bangkok Bank Public Co Ltd in Hong Kong is seeking a Bank Officer (Customer Services and Account Opening) to provide quality service to retail and corporate clients and to manage end-to-end account opening processes. You will collaborate with relationship managers, handle routine branch operations, and support cross-selling of banking solutions while ensuring AML/KYC compliance.

The role requires a degree in Finance/Business Administration, 3+ years of banking experience, and strong English and

Qualifications

• Degree holder in Finance, Business Administration or related discipline
• At least 3 years of banking customer services or related experience; knowledge of customer due diligence is a plus
• Organized and attentive to details with good interpersonal skills
• Proficiency in MS Office
• Good command of both written and spoken English and Chinese
• Self-motivated, eager to learn and able to work in a collaborative team environment

Responsibilities

• Provide quality customer service to retail and corporate customers, identify needs and recommend suitable banking services
• Handle routine branch operations such as cash deposits and withdrawals; cashier orders and cheque processing, remittance and mass payment processing
• Responsible for end-to-end account opening and maintenance including documentation review, onboarding, regular review and closure
• Ensure onboarding and review comply with AML/KYC standards and regulatory requirements
• Work with Relationship Managers and other stakeholders to ensure proper customer account lifecycle management
• Handle customer requests for bank confirmations and account inquiries
• Assist in cross-selling and upselling financial solutions to enhance customer portfolio value
• Assist in user acceptance testing for system enhancements or new product development
• Perform ad-hoc duties as assigned

Skills

MS Office

Customer service

Interpersonal skills

Attention to detail

Bilingual English/Chinese

Teamwork

Education

Bachelor's degree in Finance/Business Administration or related discipline

Tools

MS Office

Job description

Bangkok Bank Public Co Ltd in Hong Kong is seeking a Bank Officer (Customer Services and Account Opening) to provide quality service to retail and corporate clients and to manage end-to-end account opening processes. You will collaborate with relationship managers, handle routine branch operations, and support cross-selling of banking solutions while ensuring AML/KYC compliance.

The role requires a degree in Finance/Business Administration, 3+ years of banking experience, and strong English and