Assistant Venue Operations Manager

AsiaWorld-Expo Management Limited; Hong Kong; On-site; HKD 350,000 - 600,000; Full time

Job summary

AsiaWorld‑Expo Management Limited is seeking an experienced professional to support and elevate security and venue operations across all events at AWEM. The role emphasizes safeguarding lives and property, coordinating with authorities, and overseeing security personnel performance.

Candidates should bring a minimum of five years in property/event/security management, with at least two years in supervisory roles, and strong bilingual communication skills in Chinese and English.

Qualifications

• Bachelor’s degree in Business Administration or related disciplines or equivalent.
• Minimum of 5-year experience in property management, event management or security related experience in a sizable establishment with at least 2 years at supervisory level.
• Self-initiated individual with good leadership, analytical mindset, attentive to details and problem solving skills.
• Good interpersonal and presentation skills; able to work with internal and external stakeholders with professionalism and respect, with emphasis on client-centred service.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook and/or other new technology or digital applications.
• Good in both spoken and written Chinese and English.
• Shift duty is required.

Responsibilities

• Support in maintaining AWEM security standards to protect life and property for all the events occurring in AWEM
• Coordinate and liaise with Airport Authority, Tsing Ma Control Area, MTRC and relevant Government Departments on traffic and incident, special parking, temporary carpark, roadworks, marshalling area and temporary traffic arrangement related to day‑to‑day and event related operation
• Assist in monitoring the control room’s day‑to‑day, event operations and the performance of security personnel provided by the service provider
• Support the Venue Operations Duty Team in conducting effective facilities inspections and liaise with the Facilities Management Department to address defects. Help ensure the team meets AWE standards, key performance indicators and operating procedures
• Assist in managing access control for staff, vehicles, contractors and service providers
• Help implement and monitor the operating standard and process of Venue Operation Duty team and Security Control Room and deliver relevant training
• Support administrative and reporting duties, including maintaining manuals, daily logs, incident reports, lost and found reports and duty rosters, etc.
• Perform any ad‑hoc assignments as and when required

Skills

Leadership

Analytical mindset

Attention to detail

Problem-solving

Interpersonal skills

Presentation skills

Bilingual Chinese and English

Education

Bachelor’s degree in Business Administration or related disciplines

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Wholly owned by Airport Authority Hong Kong, AsiaWorld‑Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column‑free, integrated ground‑access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.

Job Descriptions in English version is available / 只提供英文版本

Responsibilities

• Support in maintaining AWEM security standards to protect life and property for all the events occurring in AWEM
• Coordinate and liaise with Airport Authority, Tsing Ma Control Area, MTRC and relevant Government Departments on traffic and incident, special parking, temporary carpark, roadworks, marshalling area and temporary traffic arrangement related to day‑to‑day and event related operation
• Assist in monitoring the control room’s day‑to‑day, event operations and the performance of security personnel provided by the service provider
• Support the Venue Operations Duty Team in conducting effective facilities inspections and liaise with the Facilities Management Department to address defects. Help ensure the team meets AWE standards, key performance indicators and operating procedures
• Assist in managing access control for staff, vehicles, contractors and service providers
• Help implement and monitor the operating standard and process of Venue Operation Duty team and Security Control Room and deliver relevant training
• Support administrative and reporting duties, including maintaining manuals, daily logs, incident reports, lost and found reports and duty rosters, etc.
• Perform any ad‑hoc assignments as and when required

Requirements

• Bachelor’s degree in Business Administration or related disciplines or equivalent, additional qualification in security or safety is an advantage
• Minimum of 5-year experience in property management, event management or security related experience in a sizable establishment with at least 2 years at supervisory level
• Self‑initiated individual with good leadership, analytical mindset, attentive to details and problemsolving skills
• Good interpersonal and presentation skills; able to work with internal and external stakeholders with professionalism and respect, with emphasis on client‑centred service
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook and/or other new technology or digital applications
• Good in both spoken and written Chinese and English
• Shift duty is required

Personal data collected will be used for recruitment-related purpose only.

AsiaWorld‑Expo Management Limited is an equal opportunities employer.