Assistant Venue Manager (F&B)

Charm Wisdom Limited; Hong Kong; On-site; HKD 502,000 - 725,000; Full time

Job summary

Hongkong FCAA Company Limited is seeking an experienced Operation Manager / Store Manager for Premium Craft Beer Bar on Hong Kong Island. The role leads restaurant staff, oversees reservations, cleanliness, marketing, and guest satisfaction.

You will train new team members, resolve complaints, and implement ideas to optimize operations and revenue. Strong English and Chinese, event planning, and POS/TMS experience are preferred.

Qualifications

• Minimum 5 years’ experience in a restaurant group.
• Problem-solving mindset always
• Proficient in both spoken and written English, spoken Chinese
• Work with Kitchen, Reception, Bar and Floor teams for smooth operations
• Strong communication and guest-service orientation
• MS Office proficiency; experience with POS and TMS is preferred
• Experience/holder of Wines certificate is a plus
• Ability to plan, organize and execute corporate events

Responsibilities

• Assist the General Manager to supervise and manage restaurant staff.
• Train new team members as a trainer.
• Attend and resolve customers’ complaints.
• Provide constructive ideas to optimize operations and increase revenue.
• Ensure day-to-day operations, including reservations, cleanliness, and marketing, meet industry standards.
• Check with guests to ensure satisfaction with each food course and beverages.
• Delegate, supervise and control the work of subordinates.
• Ensure daily sales figures and other documentations are updated.
• Handle corporate events from scratch with planning and execution.
• Work with Kitchen, Reception, Bar and Floor teams to ensure smooth operations.

Skills

Problem-solving

Interpersonal skills

Team coordination

Communication

Guest service mindset

MS Office

POS experience

Event planning

Tools

POS systems

TMS systems

MS Word

MS Excel

Job description

Assist the General Manager to supervise and manage restaurant staff

Being as a trainer to guide the new team members

Attend and solve customers’ complaints

Provide constructive ideas to optimize operations and increase revenue

Ensure day-to-day operations, including reservations, cleanliness, and marketing are carried out to industry standards

Check with guests to ensure satisfaction with each food course and beverages.

Delegate, supervise and control the work of your subordinates

Ensure documentations, including daily sales figures are constantly updated

Job Requirements:

Minimum 5 years’ experience in a restaurant group.

Problem-solving mindset always

Proficient in both spoken and written English, spoken Chinese

Work effectively with other colleagues, communicate well with Kitchen, Reception, Bar, Floor team to ensure smooth operations

Guest’s satisfaction as service mindset, inter-personal and strong communication skills is a must

Proficiency in MS Office (Word and Excel), experience in different TMS and POS is preferred

Handle corporate events from scratch with the ability to plan, organize, execute

Applicants with experience/holder of certificate on Wines is a plus

We offer attractive remuneration package and long-term career development opportunities to the right candidate.

We are an equal opportunity employer. The information provided by you will be treated in strict confidence and used for recruitment purpose only.

All personal data collected during the application process will be kept for 12 months after its completion and will be destroyedthereafter.

Premium Craft Beer Bar - Operation Manager / Store Manager

Hongkong FCAA Company Limited

Hong Kong Island, HK