Assistant Store Manager - Global Luxury Brand

aimHigher Consultancy Limited; Hong Kong; On-site; HKD 450,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Structured training

Prestigious brand environment

Job summary

Global Luxury Brand in Hong Kong invites applications for an Assistant Store Manager to support the Store Manager in delivering exceptional client experiences, leading a high-performing team, and driving store performance in a luxury environment.

The ideal candidate has 3-5 years of luxury retail management, a proven sales record, strong leadership and coaching abilities, excellent communication, and a client-focused mindset. Fluent English is essential; additional languages are a plus.

Qualifications

• Minimum 3-5 years of retail management experience, preferably within luxury watches, jewelry, fashion, or premium retail.
• Proven track record of achieving sales targets and delivering exceptional client experiences.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Client-focused mindset with strong relationship-building capabilities.
• Highly organized with strong operational and problem-solving skills.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Support the achievement of store sales targets and KPIs.
• Deliver and lead exceptional customer service standards aligned with luxury positioning.
• Develop long-term relationships with VIP clients and drive retention initiatives.
• Monitor sales performance and identify opportunities to maximize results.
• Motivate, coach and develop boutique team; lead by example on the sales floor.
• Support recruitment, onboarding and training of team members.
• Foster a positive, collaborative, and performance-driven work environment.
• Ensure boutique operations comply with company policies and procedures.
• Assist in inventory control, reporting and scheduling.

Skills

Retail management

Leadership

Sales targets

Client service

Communication

Job description

Assistant Store Manager - Global Luxury Brand

Global Luxury Brand

Are you passionate about luxury retail, exceptional client service, and leading high-performing teams? We are seeking an experienced Assistant Store Manager to join our prestigious global luxury brand and play a key role in delivering an outstanding customer experience while driving store performance.

About the Role

As the Assistant Store Manager, you will support the Store Manager in the day-to-day operations of the boutique, ensuring excellence in client service, sales performance, team development, and operational execution. You will serve as a brand ambassador and help create memorable experiences for our discerning clientele.

Key Responsibilities

Support the achievement of store sales targets and key performance indicators.

Deliver and lead exceptional customer service standards in line with the brand's luxury positioning.

Develop long-term relationships with VIP clients and drive client retention initiatives.

Monitor sales performance and identify opportunities to maximize business results.

Assist in motivating, coaching, and developing the boutique team.

Lead by example on the sales floor, demonstrating best-in-class selling techniques.

Support recruitment, onboarding, and training of team members.

Foster a positive, collaborative, and performance-driven work environment.

Store Operations

Ensure boutique operations comply with company policies and procedures.

Assist in inventory management, stock control, and loss prevention activities.

Prepare reports and assist with store administration and scheduling.

Brand Representation

Act as a true ambassador of the brand, embodying its heritage, values, and commitment to excellence.

Ensure every touchpoint reflects the highest standards of luxury retail.

Requirements

Minimum 3-5 years of retail management experience, preferably within luxury watches, jewelry, fashion, or premium retail.

Proven track record of achieving sales targets and delivering exceptional client experiences.

Strong leadership, coaching, and team development skills.

Excellent communication and interpersonal abilities.

Client-focused mindset with strong relationship-building capabilities.

Highly organized with strong operational and problem-solving skills.

Fluent in English; additional languages are an advantage.

What We Offer

Competitive salary and performance-based incentives.

Opportunities for career growth within a globally recognized luxury brand.

Comprehensive training and professional development programs.

A dynamic and prestigious retail environment.

Employee benefits and exclusive product privileges.

Join Us

If you are passionate about luxury retail and aspire to build a rewarding career with one of the world's leading watch and jewelry brands, we invite you to apply and become part of our exceptional team.