Senior/ Store Manager (Luxury)

Amix Global Limited; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

Amix Global Limited in Hong Kong seeks a seasoned Store Manager to lead a luxury retail team and deliver exceptional client experiences. You will recruit, train, and coach sales associates while setting clear performance targets and evaluating results to drive accountability.

Responsibilities include developing sales strategies, managing inventory presentation, and coordinating promotional events to elevate brand image and maximize profitability.

Qualifications

• Proven experience in luxury retail management or a similar role.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze sales data and make informed decisions.
• Passion for luxury brands and customer service.

Responsibilities

• Recruit, hire, and train a high-performing team of sales associates.
• Set clear performance expectations and conduct regular evaluations to ensure team accountability.
• Foster a positive and inclusive work environment, encouraging collaboration and open communication.
• Develop and implement effective sales strategies to achieve and exceed monthly and annual sales targets.
• Monitor sales performance metrics and adjust tactics as needed to optimize results.
• Conduct regular sales meetings to review goals, share best practices, and motivate the team.
• Oversee inventory management and visual merchandising to reflect the brand image.

Skills

Leadership

Team-building

Communication

Interpersonal skills

Sales analytics

Job description

Recruit, hire, and train a high-performing team of sales associates.

Set clear performance expectations and conduct regular evaluations to ensure team accountability.

Foster a positive and inclusive work environment, encouraging collaboration and open communication.

Develop and implement effective sales strategies to achieve and exceed monthly and annual sales targets.

Monitor sales performance metrics and adjust tactics as needed to optimize results.

Conduct regular sales meetings to review goals, share best practices, and motivate the team.

Customer Experience:

Create and maintain a luxurious and inviting atmosphere that enhances the shopping experience.

Address customer inquiries and concerns promptly and professionally, ensuring satisfaction.

Implement customer loyalty programs and initiatives to build long-term relationships with clients.

Inventory & Visual Merchandising:

Oversee inventory management, including ordering, receiving, and stock organization to minimize shrinkage.

Ensure visual merchandising standards reflect the brand's image and seasonal promotions.

Conduct regular audits to maintain stock accuracy and ensure product availability.

Operational Excellence:

Manage daily store operations, including opening and closing procedures, cash handling, and compliance with company policies.

Analyze market trends and competitor activity to identify opportunities for growth and improvement.

Collaborate with upper management to develop and execute promotional events and marketing strategies.

Training & Development:

Organize ongoing training sessions for staff on product knowledge, sales techniques, and customer service excellence.

Mentor team members to enhance their skills and support their career growth within the company.

Encourage a culture of continuous learning and professional development.

Qualifications:

Proven experience in luxury retail management or a similar role.

Strong leadership and team-building skills.

Excellent communication and interpersonal abilities.

Ability to analyze sales data and make informed decisions.

Passion for luxury brands and customer service.