Senior Sales Associate

Samsonite International S.A.; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Job summary

TUMI in Hong Kong is seeking a customer-focused retail associate to drive sales and deliver premium service. You will engage with customers, act as a brand ambassador, and maintain detailed CRM records while upholding our service standards.

The role requires strong English and Chinese communication, the ability to multitask in a fast-paced environment, and a passion for delivering an exceptional in-store experience.

Qualifications

• Retail or customer service experience preferred.
• Excellent English and Chinese communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Hit sales targets in line with company strategy.
• Deliver outstanding customer service and nurture customer relationships.
• Act as brand ambassador and connect with new customers.
• Collect and update customer information for CRM.
• Uphold service values and standards at all times.
• Handle customer inquiries and basic luggage repair requests to ensure a seamless service experience.

Skills

Sales excellence

Customer service

Bilingual English/Chinese

Tools

CRM software

Job description

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

About Us

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

WHAT YOU WILL BE DOING?

• Achieve sales targets with company strategy and use effective selling techniques to maximize the business potential
• Deliver excellent customer service and retail experience to customer and cultivate customer relationships through effective after-sales service
• Act as a brand ambassador to build relationships with new customers and maintain long‑term relationship
• Efficiently collect and update customer information for CRM purpose
• Embody our company service values and standards at all times
• Handle customer inquiries, first level luggage repairment, and follow‑up communication efficiently to ensure a seamless service experience.

YOU NEED TO BE...

• A multi‑tasking team player who thrives a fast‑paced, challenging and dynamic environment with positive mindset
• Energetic, talkative, pleasant and outgoing personality
• Good administrative skills, adaptability and customer service attitude
• Good command of spoken and written English and Chinese

About The Team

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long‑standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non‑discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.