Assistant Retail Excellence Manager

Casetagram Limited; Hong Kong; On-site; HKD 600,000 - 1,100,000; Full time

Job summary

CASETiFY is seeking an Assistant Retail Optimization Manager in Hong Kong to analyze sales, staffing, and operational data to identify opportunities that enhance productivity, customer experience, and profitability across stores. The role collaborates with retail operations and cross-functional teams to implement data-driven improvements.

Headquartered in Hong Kong, CASETiFY operates globally with offices in multiple cities.

Qualifications

• Bachelor’s degree in Business, Retail Management, Analytics, Finance, or related discipline.
• 5+ years of experience in retail operations, business analysis, merchandising, or performance optimization.
• Strong analytical and problem-solving skills.
• Proficiency in Excel and reporting tools; experience with dashboards or data visualization tools is a plus.
• Ability to interpret data and communicate insights clearly to non-technical stakeholders.
• Strong organizational and collaboration skills.

Responsibilities

• Monitor and analyze retail KPIs such as sales, conversion, traffic, productivity, labor utilization, and inventory metrics.
• Identify gaps and performance trends; translate findings into actionable recommendations.
• Support the development and execution of retail optimization initiatives across stores or regions.
• Prepare regular reports, dashboards, and presentations for management.
• Collaborate with store operations to improve scheduling and manpower allocation.

Skills

Analytical skills

Communication skills

Organizational skills

Interpersonal skills

Multitasking ability

Education

Bachelor's degree in Business, Retail Management, Analytics, Finance, or related field

Tools

Excel

Data visualization tools

Reporting tools

Dashboards

Job description

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

The Assistant Retail Optimization Manager supports retail performance improvement by analyzing sales, staffing, and operational data to identify opportunities that enhance productivity, customer experience, and profitability. The role works closely with retail operations and other cross-functional teams to implement data-driven recommendations and support continuous improvement across stores.

Job Description

• Monitor and analyze retail KPIs, including sales, conversion, traffic, productivity, labor utilization, and inventory-related metrics.
• Identify operational gaps and performance trends, and translate findings into actionable recommendations.
• Support the development and execution of retail optimization initiatives across stores or regions.
• Prepare regular reports, dashboards, and presentations for management review.
• Work with store operations teams to improve scheduling, manpower allocation, and service efficiency.
• Assist in the review of store processes, workflows, and best practices to improve consistency and execution.
• Support budgeting, forecasting, and performance tracking activities.
• Partner with finance, merchandising, HR, and operations teams on business reviews and improvement projects.
• Track the results of optimization initiatives and recommend adjustments based on performance outcomes.
• Contribute to ad hoc analysis and special projects as required.

Requirement

• Bachelor’s degree in Business, Retail Management, Analytics, Finance, or a related discipline.
• 5+ years of experience in retail operations, business analysis, merchandising, or performance optimization.
• Strong analytical and problem-solving skills.
• Proficiency in Excel and reporting tools; experience with dashboards or data visualization tools is a plus.
• Ability to interpret data and communicate insights clearly to non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Good interpersonal and collaboration skills.
• Able to work independently and manage multiple priorities in a fast-paced environment.

CASETiFY is a renowned global lifestyle brand that specializes in providing customizable tech accessories. As industry leaders, we are dedicated to trend forecasting and ensuring the protection of what matters most to our customers. Our community platform is designed to foster creativity and self-expression, making us the go-to brand for personalized tech accessories.

Headquartered in Hong Kong, CASETiFY has a strong international presence with offices in Los Angeles, Seoul, Shanghai, Taipei, and Tokyo, and more. Our team is comprised of individuals from over 30 different nationalities, reflecting our commitment to diversity and culture.