Assistant Reception Manager - Jimmy's Kitchen

Epicurean Management Limited; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Benefits offered by this job

8-Day Off/Month

Duty Meal

Medical Subsidization

Discretionary Bonus

Job summary

Epicurean Group in Hong Kong seeks an organised, guest-focused Assistant Reception Manager for Jimmy’s Kitchen to support smooth day-to-day front-of-house operations in a high-volume restaurant.

You will lead by example in delivering warm, efficient service, coordinate with events, marketing and restaurant operations, supervise reception staff, manage reservations and guest communications, and contribute to the brand’s standards and guest-relations initiatives.

Qualifications

• Minimum 2 years’ relevant working experience in a large-scale Western restaurant or high-volume dining outlet
• Experience in hotel restaurants or fine-dining establishments is preferred
• Strong knowledge of POS systems, reservation platforms and third-party platforms
• Experience coordinating group bookings or private events is an advantage
• Fluent English; Cantonese and Mandarin are a plus

Responsibilities

• Oversee daily front-of-house reception, reservations, seating plans and guest-flow operations
• Ensure a professional, warm and timely welcome from inquiry to departure
• Manage table allocations and waitlists during peak service
• Handle reservations via telephone, email, online and third-party platforms
• Operate the POS system and maintain guest profiles
• Monitor third-party platforms and respond to bookings and guest requests
• Maintain backend inventory records for reception materials and guest collateral
• Coordinate private events and group bookings, including communications and handovers
• Work with Marketing to align menus and guest communications across channels
• Assist with menu updates and online menu uploads
• Maintain accurate guest notes for personalised service
• Resolve guest concerns promptly and escalate when needed
• Train and supervise reception team to uphold grooming and service standards
• Prepare daily reservation reports and guest lists for management
• Ensure reception area stays organised and aligned with brand standards

Skills

Guest service

Communication

Leadership

Team leadership

English fluency

Cantonese preferred

Tools

POS systems

Reservation platforms

Third-party platforms

Inventory systems

Job description

Assistant Reception Manager - Jimmy's Kitchen

Jimmy’s Kitchen is seeking an organised, guest-focused Assistant Reception Manager to support the smooth day-to-day operation of our high-volume restaurant reception and reservations function. The successful candidate will lead by example in delivering warm, efficient and polished guest service, while coordinating closely with restaurant operations, events and marketing teams.

Key Responsibilities

Support the Reception Manager in overseeing daily front-of-house reception, reservations, seating plans and guest-flow operations

Ensure every guest receives a professional, warm and timely welcome, from reservation enquiry through to departure

Manage table allocation and waitlists effectively during high-volume service periods, balancing guest preferences with operational requirements

Handle telephone, email, online and third-party platform reservations, enquiries, amendments and cancellations accurately

Operate the POS system confidently and ensure reservation, guest-profile is correctly maintained

Monitor and manage third-party reservation and dining platforms, responding promptly to bookings, guest requests and relevant feedback

Maintain backend inventory records for reception-related materials, menus, stationery and guest collateral as required

Support the coordination of private events, group bookings and special occasions, including guest communication, menu confirmation, operational handovers and event-day execution

Work closely with the Marketing team to ensure menus, promotional materials and guest communications are accurate and up to date across both printed and online channels

Assist with menu updates, proofreading, pricing checks and coordination of online menu uploads across relevant platforms

Maintain accurate guest notes and preferences to support personalised service and effective guest-relation management

Resolve guest concerns professionally and promptly, escalating matters where necessary

Train, coach and supervise reception team members, ensuring consistent standards in grooming, communication and service

Prepare daily reservation reports, guest lists and relevant operational updates for the management team

Ensure the reception area remains organised, welcoming and aligned with Jimmy’s Kitchen brand standards

Requirements

Minimum 2 years’ relevant working experience in a large-scale Western restaurant or high-volume dining outlet

Experience in hotel restaurants or fine-dining establishments is preferred

Strong knowledge of POS systems, reservation platforms, third-party dining platforms and backend inventory reservations processes

Experience coordinating group bookings, private events or restaurant functions is an advantage

Excellent guest-service mindset, communication skills and attention to detail

Able to remain calm, organised and solutions-focused in a fast-paced, high-volume environment

Strong leadership potential and ability to guide and motivate a reception team

Fluent spoken and written English is essential

Cantonese speaking is preferred; Mandarin speaking will be an added advantage

Flexible to work weekends and public holidays as required by restaurant operations

Available to join at the earliest opportunity

8-Day Off/Month

Duty Meal

Medical Subsidization

Discretionary Bonus

We are an equal opportunity employer. All applications received will be used strictly for selection purposes only. Your application may also be considered for other suitable positions within the Epicurean Group. Unsuccessful applications will be destroyed after 6 months.

Founded in 1991, Epicurean Group is one of the leading hospitality groups in Hong Kong that owns and operates a diversified portfolio of food and beverage outlets in Hong Kong and China. With over 30 iconic restaurants and bars that are the preferred dining destinations for our guests, Epicurean Group is a leader in the development, management and operation of innovative food and beverage concepts, offering a diverse cuisine selection including Continental, International, Japanese, Mexican, Spanish and Chinese concepts. Popular brands include The Peak Lookout, Pica Pica, BÀRBAR, KAKURE, El Taquero, IZA IZAKAYA, Ship Kee (awarded the Michelin Bib Gourmand in 2023), Xia Fei Fei and Xiao Wang Beef Noodle.