Assistant Project Manager

AS Watson Retail (HK) Limited; Hong Kong; On-site; HKD 480,000 - 800,000; Full time

Benefits offered by this job

Medical and Life insurance (including

Cozy office in Whampoa

Conveniently located in Whampoa

Job summary

AS Watson Retail (HK) Limited in Hong Kong is seeking an Assistant Project Manager to shape regional customer engagement solutions that connect business needs, technology capabilities and customer expectations across markets. You will lead requirements, translate them into user stories, and design scalable CRM solutions with business and technology teams.

Facilitate stakeholder discussions, drive alignment across regions, and support loyalty and data initiatives to deliver personalized,

Qualifications

• Experience leading CRM development and support initiatives.
• Experience delivering enterprise CRM/loyalty platforms.
• Strong requirements gathering and analytical thinking.
• Proven ability to lead projects and coordinate regional rollouts.
• Fluent in written and spoken English and Chinese (Mandarin).

Responsibilities

• Lead requirements discovery for regional customer engagement initiatives.
• Design scalable, sustainable CRM solutions with business and tech teams.
• Facilitate stakeholder discussions to address challenges.
• Translate business needs into requirements, user stories, process flows, and solution specifications.
• Drive regional alignment across markets through effective collaboration.
• Support platform enhancements across customer engagement solutions, including loyalty initiatives.
• Apply a data-driven approach to evaluate needs and support decision-making.
• Contribute to roadmap planning, initiative prioritization, and solution delivery activities.
• Support user acceptance testing (UAT), change management, and business adoption initiatives.
• Identify process improvements and automation opportunities that enhance customer-focused outcomes.

Skills

CRM leadership

Enterprise CRM platforms

Agile Scrum

Requirements gathering

Cross-BU collaboration

Bilingual English/Chinese (Mandarin)

Job description

• Shape regional customer engagement solutions with business and tech teams
• Turn business needs and data insights into scalable, impactful solutions
• Drive cross-market alignment, innovation, automation and adoption

Come and join a Winning Team

Be Remarkable. Be Yourself!

Why Should You Join Us?

At AS Watson, we believe in our people, in teamwork and the importance of your personal growth.If you are looking for the opportunity to join our award-winning international familywith over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you…

You can enjoy:

• Conveniently located in Whampoa, less than 5 min. walk from MTR

• Cozy office withcontemporary design

• Comprehensive Medical and Life insurance coverage, including your spouse and children

Why This Role Matters:

At AS Watson, we are committed to creating seamless customer experiences through our O+O (Offline + Online) business model and digital transformation journey. As an Assistant Project Manager, you will help shape scalable regional customer engagement solutions that connect business needs, technology capabilities, and customer expectations. Your work will play an important role in putting a smile on customers’ faces by enabling more personalized, efficient, and impactful customer engagement across multiple markets.

What You'll Be Doing:

• Lead business requirement discovery and analysis for regional customer engagement initiatives.

• Partner with business, product, and technology teams to design scalable and sustainable solutions.

• Facilitate stakeholder discussions to understand business challenges and opportunities.

• Translate business needs into clear requirements, user stories, process flows, and solution specifications.

• Drive alignment across regional and local markets through effective collaboration.

• Support platform enhancements across customer engagement solutions, including customer data and loyalty-related initiatives.

• Apply a scientific and data-driven approach to evaluate business needs, identify opportunities, and support decision-making.

• Contribute to roadmap planning, initiative prioritization, and solution delivery activities.

• Support user acceptance testing (UAT), change management, and business adoption initiatives.

• Identify process improvement, standardization, and automation opportunities that enhance customer-focused outcomes.

What You’ll Bring:

• Strong experience leading CRM development, enhancement, and support initiatives, ideally within a customer-centric environment.

• Experience delivering enterprise-scale CRM, loyalty, or marketing technology platforms.

• Solid project management capability with Agile / Scrum experience.

• Strong requirement gathering, analytical thinking, and problem‑solving ability.

• Proven ability to lead projects and foster collaboration across BUs, and experience supporting or coordinating regional system rollouts.

• Customer-focused approach with the ability to balance business objectives, user needs, and technical considerations.

• Exposure to AI-driven solutions or interest in leveraging technology for continuous improvement.

• Fluent in written and spoken English and Chinese, including Mandarin.

How You Will Make An Impact:

• Deliver high-quality business requirements and solution designs that support strategic regional initiatives.

• Strengthen alignment and collaboration across regional and local stakeholders.

• Improve consistency, efficiency, and scalability of business processes and solutions across markets.

• Enable effective product roadmap planning and prioritization through clear business insights.

• Drive greater adoption and business value from customer engagement platforms.

• Support the organization's digital transformation agenda and enhance customer engagement outcomes through a customer-focused and data-driven approach.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.