Senior Online Business Officer

Watson's The Chemist; Sha Tin; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Medical insurance for you and family

Staff discounts

Close to MTR

In-house gym

Onsite clinic and chill out areas

Job summary

Watsons Hong Kong is seeking a Senior Growth Officer to lead digital growth across eCommerce, mobile app, CRM and loyalty platforms, delivering innovative O+O solutions.

You will partner with local teams and regional tech partners, translate business needs into actionable requirements, and manage backlogs to drive customer-centric outcomes in a fast-paced environment.

Qualifications

• Proven ability to manage digital projects from concept to delivery.
• Strong customer-focused mindset with a passion for improving digital experiences.
• Experience working closely with technology teams and external partners to deliver business outcomes.
• Ability to translate business needs into clear, actionable requirements and priorities.
• Strong understanding of digital commerce, omnichannel experiences and O+O business models.
• Strong stakeholder management, communication and collaboration skills.
• Curiosity for emerging technologies, innovation and digital transformation.
• Ability to manage multiple priorities, navigate complexity and deliver results in a fast-paced environment.
• Hands-on experience in UAT planning, execution and validation.

Responsibilities

• Manage end-to-end digital product and business development initiatives across eCommerce, mobile app, CRM, loyalty and omnichannel for better customer journeys.
• Partner with local stakeholders to translate customer and business needs into impactful digital solutions.
• Prioritise the product backlog, balancing customer experience, business value and technical feasibility.
• Collaborate with regional innovation and technology teams to deliver scalable capabilities aligned with Watsons’ O+O business strategy.
• Drive project execution, managing timelines, risks, dependencies and stakeholder communications.
• Plan and execute UAT activities to ensure solutions meet business requirements and quality standards.
• Participate in emerging technologies including AI, automation, personalisation and digital health innovations to enhance customer engagement.
• Apply a scientific and data-driven approach to analyse customer behaviour, performance metrics and feedback, identifying growth opportunities and optimisation actions.
• Monitor digital commerce and customer experience trends, recommending new ideas and innovations.
• Support the development of new business opportunities, partnerships and growth initiatives through strong cross-functional collaboration.Assist in ad hoc project as assigned

Skills

Digital project mgmt

Customer focus

Tech collaboration

Requirements translation

Omnichannel / O+O

Stakeholder mgmt

Emerging tech curiosity

Multitasking

UAT planning

Job description

AtWatsons Hong Kong, we believe in our people, teamwork and the importance of your personal growth. If you are seeking for an opportunity to join the leading O+O health and beauty retailer in Asia with around 180 retail stores in Hong Kong and Macau, the Watsons Hong Kong family welcomes you!

You can enjoy:

• Comprehensive medical and life insurance coverage, including your spouse and children
• Exclusive staff discounts for you and your spouse
• Convenient office location with less than 5-minute walk from the MTR station
• Access to a well-equipped gym room located in your workplace
• Contemporary workplace with Onsite Clinic, Lactation Rooms, free snacks & drinks and chill out areas

Why This Role Matters:

At Watsons, we are committed to putting a smile on customers' faces by delivering a seamless and engaging shopping experience across both online and offline channels. As a Senior Growth Officer, you will play a key role in driving digital growth, enhancing customer journeys, and delivering innovative solutions across our eCommerce platforms, mobile app, CRM and loyalty platform.

What You'll Be Doing:

• Manage end-to-end digital product and business development initiatives across eCommerce, mobile app, CRM, loyalty and omnichannel for better customer journeys
• Partner with local stakeholders to translate customer and business needs into impactful digital solutions.
• Prioritise the product backlog, balancing customer experience, business value and technical feasibility.
• Collaborate with regional innovation and technology teams to deliver scalable capabilities aligned with Watsons’ O+O business strategy.
• Drive project execution, managing timelines, risks, dependencies and stakeholder communications.
• Plan and execute UAT activities to ensure solutions meet business requirements and quality standards.
• Participate in emerging technologies including AI, automation, personalisation and digital health innovations to enhance customer engagement.
• Apply a scientific and data-driven approach to analyse customer behaviour, performance metrics and feedback, identifying growth opportunities and optimisation actions.
• Monitor digital commerce and customer experience trends, recommending new ideas and innovations.
• Support the development of new business opportunities, partnerships and growth initiatives through strong cross-functional collaboration.Assist in ad hoc project as assigned

What You'll Bring:

• Proven ability to manage digital projects, platforms or business enhancement initiatives from concept to delivery.
• Strong customer-focused mindset with a passion for improving digital experiences.
• Experience working closely with technology teams and external partners to deliver business outcomes.
• Ability to translate business needs into clear, actionable requirements and priorities.
• Strong understanding of digital commerce, omnichannel experiences and O+O business models.
• Strong stakeholder management, communication and collaboration skills.
• Curiosity for emerging technologies, innovation and digital transformation.
• Ability to manage multiple priorities, navigate complexity and deliver results in a fast-paced environment.
• Hands-on experience in UAT planning, execution and validation.

How You Will Make An Impact:

• Deliver digital solutions that improve customer engagement, loyalty and conversion.
• Enhance omnichannel experiences by connecting online and offline customer journeys.
• Drive business performance through data-led optimisation and innovation.
• Strengthen collaboration across business, technology and regional teams to accelerate execution.
• Support the long-term digital growth strategy of Watsons HK by launching new capabilities, partnerships and customer-centric innovations.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 17,000 stores across 12 retail brands in 31 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 17,000 stores across 12 retail brands in 31 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.